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A Study on Role of Digital Technologies and Employee Experience

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Innovations in Information and Communication Technologies (IICT-2020)

Part of the book series: Advances in Science, Technology & Innovation ((ASTI))

Abstract

The role of digital technology in a company’s long-term development is to avoid undesirable experience in the normal situation and continue being competitive in forthcoming markets. The paper offers a comprehensive study on the role of digital technologies and its important impact on employees in the competitive world. A measure for the role of digital technologies and employee experience was built and tested for its reliability and validity. Descriptive statistics were used to understand the importance of digital technology and its impact on the employee experience in Indian firms. The results show that if a company has to thrive through these testing times, the only solution is through the integration of technology into their organizational structure. This has to be a permanent inclusion instead of a temporary solution for battling the side effects of the Covid-19 lockdown. The results also show that technological resolutions offer sustainable compensations across the business segments, and companies should emphasize investing in updating employee’s skill sets. Through the survey, it was also evident that organizations and institutions irrespective of their size or market share had to incorporate employee development including basic technological know-how apart from technical skill sets. These initiatives will help the organization and institutions to maintain their business models and profitability even in post-Covid times. Human resource practices backed by technology have enabled employees to lead a flexible life, grasp learning opportunities, stay safe, engaged, agile and motivated throughout the lockdown and quarantine periods.

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Author information

Authors and Affiliations

  1. Vivekanand Education Society’s Institute of Management Studies and Research, Mumbai, India

    Jyoti Chandwani & Disha Shah

  2. Talent Development & People Excellence, Bizongo, Mumbai, India

    Aarfa Shaikh

Authors
  1. Jyoti Chandwani
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  2. Disha Shah
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  3. Aarfa Shaikh
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Corresponding author

Correspondence to Jyoti Chandwani .

Editor information

Editors and Affiliations

  1. Department of Computer Science and Engineering, ABES Engineering College, Ghaziabad, India

    Pradeep Kumar Singh

  2. Wroclaw University of Economics, Jan Wyzykowski University in Polkowice, Polkowice, Poland

    Zdzislaw Polkowski

  3. Nirma University, Ahmedabad, Gujarat, India

    Sudeep Tanwar

  4. ITS Mohan Nagar, Ghaziabad, India

    Sunil Kumar Pandey

  5. Faculty of Economic Sciences, University of Craiova, Craiova, Romania

    Gheorghe Matei

  6. University of Pitesti, Pitesti, Romania

    Daniela Pirvu

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Chandwani, J., Shah, D., Shaikh, A. (2021). A Study on Role of Digital Technologies and Employee Experience. In: Singh, P.K., Polkowski, Z., Tanwar, S., Pandey, S.K., Matei, G., Pirvu, D. (eds) Innovations in Information and Communication Technologies (IICT-2020). Advances in Science, Technology & Innovation. Springer, Cham. https://doi.org/10.1007/978-3-030-66218-9_2

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