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Beyond the Hype: RPA Horizon for Robot-Human Interaction

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Business Process Management: Blockchain and Robotic Process Automation Forum (BPM 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 393))

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Abstract

Medium and big organizations have embraced RPA in the last years bringing to light the high maturity of the technology. Current trends are towards including “human-in-the-loop” which promotes efficient ways for robot-human interaction. This is especially relevant since most real RPA projects require a collaboration between the human and the robot leading to hybrids approaches. The challenges that arise from this line can be addressed by both asynchronous (i.e., landing area or task queues where robots and humans share information) and synchronous solutions (i.e., human digital augmentation where robots provide immediate support). This paper goes in deep elaborating in these two alternatives by setting the benefits, requirements, and future research lines which are envisioned through industrial experiences. In addition, this work exposes the role of process mining in this journey since it allows for the necessary efficiency in the process analysis, time-to-market reduction, and continuous improvement that this robot-human collaboration requires .

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Acknowledgements

Research was partially supported by the POLOLAS project (TIN2016-76956-C3-2-R) of the Spanish Government’s Ministry of Economy and Competitiveness, Trop@ project (CEI-12-TIC021) of the Junta de Andalucía and by RAIL project (Platform for the automatic and intelligence learning of Software Robots).

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Authors and Affiliations

  1. Servinform, S.A. Parque Industrial PISA, Calle Manufactura, 5, 41927, Mairena del Aljarafe, Sevilla, Spain

    Rafael Cabello

  2. Computer Languages and Systems Department, Escuela Técnica Superior de Ingeniería Informática, Avenida Reina Mercedes, s/n, 41012, Sevilla, Spain

    María José Escalona & José González Enríquez

Authors
  1. Rafael Cabello
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  2. María José Escalona
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  3. José González Enríquez
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Corresponding author

Correspondence to José González Enríquez .

Editor information

Editors and Affiliations

  1. University of Gothenburg, Gothenburg, Sweden

    Aleksandre Asatiani

  2. Universidad de Sevilla, Sevilla, Spain

    José María García

  3. Tampere University, Tampere, Finland

    Nina Helander

  4. Universidad de Sevilla, Sevilla, Spain

    Andrés Jiménez-Ramírez

  5. Kiel University, Kiel, Germany

    Agnes Koschmider

  6. WU Vienna, Vienna, Austria

    Jan Mendling

  7. Politecnico di Milano, Milan, Italy

    Giovanni Meroni

  8. Utrecht University, Utrecht, The Netherlands

    Hajo A. Reijers

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Cabello, R., Escalona, M.J., Enríquez, J.G. (2020). Beyond the Hype: RPA Horizon for Robot-Human Interaction. In: Asatiani, A., et al. Business Process Management: Blockchain and Robotic Process Automation Forum. BPM 2020. Lecture Notes in Business Information Processing, vol 393. Springer, Cham. https://doi.org/10.1007/978-3-030-58779-6_13

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  • DOI: https://doi.org/10.1007/978-3-030-58779-6_13

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-58778-9

  • Online ISBN: 978-3-030-58779-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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