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Process Mining Adoption

A Technology Continuity Versus Discontinuity Perspective

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Business Process Management Forum (BPM 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 392))

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Abstract

Process mining is proffered to bring substantial benefits to adopting organisations. Nevertheless, the uptake of process mining in organisations has not been as extensive as predicted. In-depth analysis of how organisations can successfully adopt process mining is seldom explored, yet much needed. We report our findings on an exploratory case study of the early stages of the adoption of process mining at a large pension fund in the Netherlands. Through inductive analysis of interview data, we identified that successful adoption of process mining requires overcoming tensions arising from discontinuing old practices while putting actions into place to promote continuity of new practices. Without targeted strategies implemented to transition users away from old practices, data quality is jeopardised, decision-making is impeded, and the adoption of process mining is ultimately hampered.

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Notes

  1. 1.

    See https://www.apg.nl/en.

  2. 2.

    See https://www.celonis.com/.

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Author information

Authors and Affiliations

  1. Queensland University of Technology, Brisbane, Australia

    Rehan Syed, Sander J. J. Leemans & Rebekah Eden

  2. Algemene Pensioen Groep, Heerlen, Netherlands

    Joos A. C. M. Buijs

Authors
  1. Rehan Syed
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  2. Sander J. J. Leemans
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  3. Rebekah Eden
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  4. Joos A. C. M. Buijs
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Corresponding author

Correspondence to Rehan Syed .

Editor information

Editors and Affiliations

  1. Eindhoven University of Technology, Eindhoven, The Netherlands

    Dirk Fahland

  2. FBK-irst, Trento, Italy

    Chiara Ghidini

  3. University of Muenster, Münster, Germany

    Jörg Becker

  4. University of Tartu, Tartu, Estonia

    Marlon Dumas

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Syed, R., Leemans, S.J.J., Eden, R., Buijs, J.A.C.M. (2020). Process Mining Adoption. In: Fahland, D., Ghidini, C., Becker, J., Dumas, M. (eds) Business Process Management Forum. BPM 2020. Lecture Notes in Business Information Processing, vol 392. Springer, Cham. https://doi.org/10.1007/978-3-030-58638-6_14

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  • DOI: https://doi.org/10.1007/978-3-030-58638-6_14

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-58637-9

  • Online ISBN: 978-3-030-58638-6

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