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Making Enterprise Information Systems Resilient Against Disruptive Events: A Conceptual View

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Business Modeling and Software Design (BMSD 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 391))

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Abstract

Enterprise Information Systems (EIS) are designed to deal with normal variability in their inputs and data. Empowered by CONTEXT-AWARENESS, some EIS even count on sensors and/or data analytics for capturing changes outside of the system. Nevertheless, context-awareness would often fail when EIS are affected by (large-scale) disruptive events, such as disasters, virus outbreaks, or military conflicts. Hence, in the current paper, we take a step forward, by considering context-awareness for disruptive events. We combine context-awareness with risk management techniques, such as FMECA and FTA, that are useful for defining and mitigating risk events. To avoid having to define the likelihood for such very-low-probability disruptive risks, we use CONSEQUENCE-BASED RISK MANAGEMENT rather than traditional risk management. We augment this approach with the context-awareness paradigm, delivering a contribution that is two-fold: (i) We propose context-awareness-related measures and consequence-based-risk-management-related measures, to address disruptive events; (ii) We reflect this in a method featuring the application of context-awareness and risk management for designing robust and resilient EIS.

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Authors and Affiliations

  1. Faculty of Information Sciences, University of Library Studies and Information Technologies, Sofia, Bulgaria

    Boris Shishkov

  2. Institute of Mathematics and Informatics, Bulgarian Academy of Sciences, Sofia, Bulgaria

    Boris Shishkov

  3. Institute IICREST, Sofia, Bulgaria

    Boris Shishkov

  4. Faculty of Technology, Policy, and Management, Delft University of Technology, Delft, The Netherlands

    Alexander Verbraeck

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  1. Boris Shishkov
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  2. Alexander Verbraeck
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Correspondence to Boris Shishkov .

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Editors and Affiliations

  1. Faculty of Information Sciences, University of Library Studies and Information Technologies, Sofia, Bulgaria

    Boris Shishkov

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Shishkov, B., Verbraeck, A. (2020). Making Enterprise Information Systems Resilient Against Disruptive Events: A Conceptual View. In: Shishkov, B. (eds) Business Modeling and Software Design. BMSD 2020. Lecture Notes in Business Information Processing, vol 391. Springer, Cham. https://doi.org/10.1007/978-3-030-52306-0_3

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  • DOI: https://doi.org/10.1007/978-3-030-52306-0_3

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  • Online ISBN: 978-3-030-52306-0

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