Abstract
Although humans have felt the need for maintenance of their equipment since the beginning of time, the beginning of the modern engineering maintenance may be regarded as the development of steam engine by James Watt [1736 – 1819] in 1769 in Great Britain (The Volume Library, 1993). Today, billions of dollars are being spent each year on equipment maintenance around the world. For example, each year United States industry alone spends over $300 billion on plant maintenance and operations and for the fiscal year 1997, the operation and maintenance budget request of the United States Department of Defense was $79 billion (Latino, 1999; 1977 DoD Budget, 1996). Humans play an important role during equipment life cycle: design, production, and operation and maintenance phases. Even though, the degree of their role may vary from one equipment to another and from one equipment phase to another, it is subject to deterioration because of the occurrence of human error. A human error may be classified under six distinct categories: design, assembly, inspection, installation, operating, and maintenance (Meister, 1962, 1976). In particular, the maintenance error or poor human reliability occurs basically because of wrong repair or preventive measures and their two examples are incorrect calibration of equipment and application of the wrong grease at appropriate points of the equipment. A comprehensive list of publications on human reliability and error in engineering maintenance is available in Dhillon and Liu (2006). This chapter presents various important aspects of human reliability and error in maintenance.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
1997 DOD Budget (1996) Potential Reductions to Operation and Maintenance Program, United States General Accounting Office, Washington, D.C.
AMCP 706-134 (1972) Maintainability Guide for Design, United States Army Material Command, Department of the Army, Washington, D.C.
AMCP 706-132 (1975) Engineering Design Handbook: Maintenance Engineering Techniques. Department of Army, Washington, D.C.
Anderson, RT, Neri L (1990), Reliability Centered Maintenance: Management and Engineering Methods, Elsevier Applied Sciences, London.
BASI (1997) Human Factors in Airline Maintenance: A Study of Incident Reports, Bureau of Air Safety Investigation (BASI), Department of Transport and Regional Development, Canberra, Australia.
Beech HR, Burns LE, Sheffield BF (1982) A Behavioral Approach to the Management of Stress. John Wiley and Sons, New York.
Blanchard BS (1992), Logistics Engineering and Management, Prentice-Hall, Englewood Cliffs, NJ.
Christensen JM and Howard JM (1981) Field Experience in Maintenance. In Human Detection and Diagnosis of System Failures, edited by J. Rasmussen and W.B. Rouse, Plenum Press, New York, pp 111–113.
Circular 243 – AN/151 (1995) Human Factors in Aircraft Maintenance and Inspection, International Civil Aviation Organization, Montreal, Canada.
Dhillon BS (1986) Human Reliability: With Human Factors. Pergamon Press, New York.
Dhillon BS (1988) Mechanical Reliability: Theory, Models, and Applications. American Institute of Aeronautics and Astronautics, Washington, D.C.
Dhillon BS (2002) Engineering Maintenance: A Modern Approach. CRC Press, Boca Raton, Florida.
Dhillon BS (2006) Maintainability, Maintenance, and Reliability for Engineers, CRC Press, Boca Raton, Florida.
Dhillon BS and Liu Y (2006) Human Error in Maintenance: A Review. J of Qual in Maint Eng 12(1): 21–36.
Hagen EW Editor (1976) Human Reliability Analysis. Nucl Saf 17: 315–326.
Hammer W (1980) Product Safety Management and Engineering, Prentice Hall, Englewood Cliffs, New Jersey.
Latino CJ (1999) Hidden Treasure: Eliminating Chronic Failures Can Cut Maintenance Costs up to 60%, Report, Reliability Center, Hopewell, Virginia.
McKenna T and Oliverson R (1997) Glossary of Reliability and Maintenance Terms. Gulf Publishing Company, Houston, Texas.
Meister D (1962) The Problem of Human-Initiated Failures, Proceedings of the 8th National Symposium on Reliability and quality Control, pp. 234–239.
Meister D (1976) Human Factors: Theory and Practice, John Wiley and Sons, New York.
MIL-STD-721B (1966) Definitions of Effectiveness Terms for Reliability, Maintainability, Human Factors, and Safety, Department of Defense, Washington, D.C., August.
Naresky JJ (1970) Reliability Definitions. IEEE Transactions on Reliability, 19: 198–200.
Omdahl TP (1988) Reliability, Availability, and Maintainability (RAM) Dictionary. ASQC Quality Press, Milwaukee, Wisconsin.
Regulinski TL and Askren WB (1969) Mathematical Modeling of Human Performance Reliability, Proceedings of the Annual Symposium on Reliability, pp 5–11.
Robinson JE, Deutsch WE, Rogers JG (1970) The Field Maintenance Interface Between Human Engineering and Maintainability Engineering. Hum Factors 12: 253–259.
Russell PD (1994) Management Strategies for Accident Prevention. Air Asia 6: 31–41.
Sauer D, Campbell WB, Potter NR, Askern WB (1976) Relationships Between Human Resource Factors and Performance on Nuclear Missile Handling Tasks, Report No. AFHRL-TR-76-85/AFWL-TR-76-301, Air Force Human Resources Laboratory/Air Force Weapons Laboratory, Wright-Patterson Air Force Base, Ohio.
Shooman ML (1968) Probabilistic Reliability: An Engineering Approach, McGraw Hill Book Company, New York.
The Volume Library (1993) A Modern Authoritative Reference for Home and School Use, The South-Western Company, Nashville, Tennessee.
Tripp EG (1999) Human Factors in Maintenance. B/CA, July 1999, pp 1–10.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag London Limited
About this chapter
Cite this chapter
Dhillon, B. (2009). Human Reliability and Error in Maintenance. In: Ben-Daya, M., Duffuaa, S., Raouf, A., Knezevic, J., Ait-Kadi, D. (eds) Handbook of Maintenance Management and Engineering. Springer, London. https://doi.org/10.1007/978-1-84882-472-0_25
Download citation
DOI: https://doi.org/10.1007/978-1-84882-472-0_25
Publisher Name: Springer, London
Print ISBN: 978-1-84882-471-3
Online ISBN: 978-1-84882-472-0
eBook Packages: EngineeringEngineering (R0)