Skip to main content

Information Flows and Knowledge Creation in Knowledge-Intensive Business Services: Scheme for a Conceptualization

  • Chapter
Innovation Systems in the Service Economy

Part of the book series: Economics of Science, Technology and Innovation ((ESTI,volume 18))

Abstract

In recent years the contribution of knowledge and information to the competitiveness of nations was analysed from different perspectives and on different levels1. Hertog and Bilderbeek (1997) argue that knowledge is a key resource in the economy today for two reasons. Firstly, the competitiveness of most industries depends on the innovative knowledge creation and transforming process, and secondly, knowledge-intensive industries contribute to the economic growth and competitiveness of countries. Guinet (1997, pp.173–174) summarises first results of a project on “Knowledge Flows in National Innovation Systems” currently undertaken by the OECD (selection):

  1. (1)

    There is a clear trend towards higher knowledge intensity in all economic sectors, and there are indicators that higher knowledge intensity leads to better performance at the firm, sectoral and aggregate level.

  2. (2)

    Flows of tacit knowledge have an important positive effect on innovation performance, and particularly on the ability of firms to detect, adapt, and use new knowledge and technologies.

  3. (3)

    In most countries ‘clusters’ exist, in which firms interact through closely linked knowledge networks and which show above-average performance in terms of international competitiveness, growth and employment. These clusters are not necessarily high-technology or R&D-intensive, but they are — without exception — knowledgeintensive, when one takes into account the intensity of knowledge interactions among sectors.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Alvesson, M. ‘Organizations as Rhetoric: Knowledge-Intensive Firms and the Struggle with Ambiguity’, Journal of Management Studies, 1993; Vol. 30, No. 6, November, pp.997–1015.

    Article  Google Scholar 

  • Barras, R. ‘Towards a Theory of Innovation in Services’,Research Policy, 1986; Vol. 15, No. 4, pp.161–173.

    Article  Google Scholar 

  • David, P.A. and Foray, D. ‘Accessing and Expanding the Science and Technology Knowledge Base’, STI Review, 1995; No. 16, Paris: OECD, pp.13–68.

    Google Scholar 

  • Franke, D-P. Dienstleistungsinnovationen: eine prozessorientierte Analysedienstleistungsbezogener Neuerungen auf der Grundlage des ‘Integrationsansatzes’, Bergisch Gladbach; Köln: Eul, 1991.

    Google Scholar 

  • Gallouj and Gallouj, No titel, SI4S Internal Working Paper, IFRESI-CNRS, 1997.

    Google Scholar 

  • Gibbons, M., Limoges, C., Nowotny, H., Schwartzman, S., Scott, P. and Trow, M. New Production of Knowledge: Dynamics of Science and Research in Contemporary Societies, London: Sage, 1994.

    Google Scholar 

  • Grupp, H. ‘External Effects as a Microeconomic Determinant of Innovation Efficiency’, Internationaljournal of the Economics of Business, 1997; Vol. 4, No. 2, July, pp. 173–187.

    Article  Google Scholar 

  • Guinet, J. ‘Knowledge Flows in National Innovation Systsms’, Jndustrial Competitiveness in the Knowledge-Based Economy — The New Role of Governments, Paris: OECD, 1997, pp.173–178.

    Google Scholar 

  • Hammerer, G. ‘Intangible Investments in Austria’, OECD Workshop on New S&T Indicators for a Knowledge-based Economy, 19–21 June 1996, Paris, DSTI/STP/NESTI/GSS/TIP(96)4.

    Google Scholar 

  • Hanusch H. and Canter, U. ‘Neuere Ansätze in der Innovationstheorie und der Theorie des technischen Wandels — Konsequenzen für eine Industrie-und Technologiepolitik’ in Meyer-Krahmer (Hrsg.), Innovationsökonomie und Technologiepolitik. Forschungsansätze und politische Konsequenzen, Heidelberg: Physica-Verlag, 1993, pp.11–46.

    Google Scholar 

  • Hauknes, J. and Miles, I. ‘Services in European Innovation Systems — A Review of Issues’, Step report, Oslo: Step Group, 1996.

    Google Scholar 

  • Hertog, P. den and Bilderbeek, R. ‘The New Knowledge Infrastructure: The Role of Knowledge-Intensive Business in National Innovation Systems’, TNO-report, STB/97/21, Apeldoorn: TNO, 1997.

    Google Scholar 

  • Hippel, E. von. The Sources of Innovation, New York and Oxford: Oxford University Press, 1988.

    Google Scholar 

  • Jacobs, D. ‘Wissensintensive Innovation: Das Potential des Cluster-Ansatzes’, The IPTS Report, 1997, No 16, Juiy,pp.24–31.

    Google Scholar 

  • König, H., Kukuk, M. and Licht, G. ‘Kooperationsverhalten von Unternehmen des Dienstleistungssektors’ in Helmstädter, E., Poser, G. and Ramser H.J. (eds.), Beiträge zur angewandten Wirtschaftsforschung, Berlin: Duncker & Humblot, 1996, pp.217–243.

    Google Scholar 

  • Leonard-Barton, D. Wellsprings of Knowledge. Building and Sustaining the Sources of Innovation, Boston, Massachusetts: Harvard Business School Press, 1995.

    Google Scholar 

  • Licht, G., Hipp, C., Kukuk, M. and Münt, G. Results of the German Service-Sector Innovation Survey 1995, Mannheim and Karlsruhe: ZEW, ISI, 1997.

    Google Scholar 

  • Licht, G. and Stahl, H. ‘Entreprise Panels Based on Credit Rating Data’ in Eurostat (ed.), Techniques and Uses of Entreprise Panels, Proceedings of the First Eurostat International Workshop on Techniques of Enterprise Panels, Luxembourg, 1995, pp. 163–177.

    Google Scholar 

  • Machlup, F. The Production and Distribution of Knowledge in the United States, Princeton: Princeton University Press, 1962.

    Google Scholar 

  • Miles, I. et al. Knowledge-Intensive Business Services: Their Roles as Users, Carriers and Sources of Innovation, Manchester: PREST, 1994.

    Google Scholar 

  • Miles, I. Innovation in Services: Services in Innovation, Working Paper: University of Manchester, 1996.

    Google Scholar 

  • Nonaka, I. and Takeuchi, H. The Knowledge-Creating Company, Oxford, New York: Oxford University Press, 1995.

    Google Scholar 

  • Moulaert, F., Martinelli, F. and Djellal, F. ‘The Functional and Spatial Division of Labour in Information Technology Consultancy Firms in Western Europe” in Daniels, P.W. and Moulaert, F., The Changing Geography of Advanced Producer Services: Theoretical and Empirical Perspectives, London, 199

    Google Scholar 

  • Pavitt, K. ‘Sectoral Patterns of Technical Change: Towards a Taxonomy and a Theory’, Research Policy, 1984; Vol. 13, No. 6, pp.343–373.

    Article  Google Scholar 

  • Polanyi, M. The Tacit Dimension, Gloucester (Mass.): Peter Smith, 1966, reprinted 1983.

    Google Scholar 

  • Roelandt, T.J.A. and Hertog, P. den. ‘Assessing the Knowledge Distribution Power of National Innovation Systems’, OECD workshop on New S&T Indicators for a Knowledge-based Economy, 19–21 June 1996, Paris, DSTI/STP/NESTI/GSS/TIP(96)4.

    Google Scholar 

  • Scherer, F.M. ‘Inter-Industry Technology Flows in the United States’, Research Policy, 1982; Vol. 13, No. 4, pp.343–373.

    Google Scholar 

  • Smith, K. ‘Interactions in Knowledge Systems: Foundations, Policy Implications and Empirical Methods’ in OECD, STI Review, 1995; No. 16, pp.69–102.

    Google Scholar 

  • Soete, L. and Miozzo, M. ‘Trade and Development in Services: A Technological Perspective’, MERIT, 1989, No. 89-031, Maastricht: MERIT.

    Google Scholar 

  • Strambach, S. ‘Knowledge-Intensive Business Services in the Rhine-Neckar Area’ Tijdschrift voor Economische en Sociale Geografie, 1994; Vol. 85, No. 4, pp.354–365.

    Article  Google Scholar 

  • Strambach, S. ‘Wissensintensive unternehmensorientierte Dienstleistungen — ihre Bedeutung für die Innovations-und Wettbewerbsfähigkeit Deutschlands’, Vierteljahreshefte zur Wirtschaftsforschung, 1997; DIW, 66. Jg., Heft 2, pp.230–242.

    Google Scholar 

  • Teece, D.J. ‘Technological Change and the Nature of the Firm’ in Dosi, G. et al (eds.),Technical Change and Economic Theory, London: Pinter Publishers, 1988.

    Google Scholar 

  • Utterback, J.M. and Abernathy, W.J. ‘A Dynamic Model of Product and Process Innovation’, Omega, 1975; Vol. 3, No. 6, pp.639–656.

    Article  Google Scholar 

  • Utterback, J.M. Mastering the Dynamics of Innovation, Boston: Harvard Business School Press, 1994, paperback, 1996.

    Google Scholar 

  • Wood, P. ‘The Strategic Role of Knowledge-Intensive Services for the Transmission and Application of Technical Change and Management Innovation’, Fourth Framework Programme, Targeted Socio-Economic Research, Area 1, INTERIM Report 1, Department of Geography, University College London, 1996.

    Google Scholar 

Download references

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2000 Springer Science+Business Media New York

About this chapter

Cite this chapter

Hipp, C. (2000). Information Flows and Knowledge Creation in Knowledge-Intensive Business Services: Scheme for a Conceptualization. In: Metcalfe, J.S., Miles, I. (eds) Innovation Systems in the Service Economy. Economics of Science, Technology and Innovation, vol 18. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-4425-8_8

Download citation

  • DOI: https://doi.org/10.1007/978-1-4615-4425-8_8

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4613-6992-9

  • Online ISBN: 978-1-4615-4425-8

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics