Abstract
This article surveys the post-divestiture trend of service quality in the public telephone network and proposes an incentive system for assuring such service quality, while providing greater flexibility to telephone companies in reaching high quality standards. The approach could be part of a price formula involving inflation and productivity; it could also be applied under different regulatory arrangements.
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Noam, E.M. (1991). The Quality of Regulation in Regulating Quality. In: Einhorn, M.A. (eds) Price Caps and Incentive Regulation in Telecommunications. Topics in Regulatory Economics and Policy Series, vol 6. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-3976-6_9
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DOI: https://doi.org/10.1007/978-1-4615-3976-6_9
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