Abstract
In addition to the words we speak, we give very powerful messages through non-verbal communication. Our body language adds an extra layer of communication, an additional set of signals above and beyond the verbal messages given. An important aspect of interaction skills in people work, then, is the ability to send and receive non-verbal signals appropriately. It is for this reason that this chapter explores some of the key issues relating to non-verbal communication — so that we can better understand, and use, this important dimension of human interaction.
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Further reading
Burnard, P. (1992) Communicate!, London, Edward Arnold.
Hargie, O. (1986) A Handbook of Communication Skills, London, Routledge.
Hargie, O. Saunders, C. and Dickson, D. (1994) Social Skills in Interpersonal Communication, London, Routledge.
Hartley, P. (1993) Interpersonal Communication, London, Routledge.
Hinton, PR. (1993) The Psychology of Interpersonal Perception, London, Routledge.
Lishman, J. (1994) Communication, London, Macmillan.
Little, P. (1995) ‘Records and Record-Keeping’, in Carter, P., Jeffs, T. and Smith, M.K. (eds) Social Working, London, Macmillan.
Pugh, R.G. (1996) Effective Language for Health and Social Work: Closing the Gap, London, Chapman and Hall.
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© 1996 Neil Thompson
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Thompson, N., Campling, J. (1996). Non-verbal communication. In: Campling, J. (eds) People Skills. Palgrave, London. https://doi.org/10.1007/978-1-349-13737-4_10
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DOI: https://doi.org/10.1007/978-1-349-13737-4_10
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-63721-0
Online ISBN: 978-1-349-13737-4
eBook Packages: Palgrave Social & Cultural Studies CollectionSocial Sciences (R0)