Abstract
A framework for servitization and service after sales is introduced as a tool for manufacturing companies to create customer value and competitive advantage. The role of information technology in implementing this framework is underlined and a number of trends, future evolutions and business challenges in the Belgian automotive industry are discussed in order to illustrate the potential impact these framework concepts may have on a particular market.
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© 1999 Springer Science+Business Media New York
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Verstrepen, S., Deschoolmeester, D., van den Berg, R.J. (1999). Servitization in the automotive sector: creating value and competitive advantage through service after sales. In: Mertins, K., Krause, O., Schallock, B. (eds) Global Production Management. IFIP — The International Federation for Information Processing, vol 24. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35569-6_66
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DOI: https://doi.org/10.1007/978-0-387-35569-6_66
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-5334-9
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