Abstract
This paper is about the development and use of an ontology of e-government services. We identify the knowledge required to deliver e-government transaction services. Based on the SmartGov project, we describe the use of a domain map to assist in knowledge management and motivate the use of an ontology as a domain map. We describe the development of the e-government service ontology and give a few examples of its definitions. We explain why the SmartGov project has adopted taxonomies, derived from the ontology, as its domain map. We highlight issues in ontology development and maintenance.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-3-540-35127-6_28
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Keywords
- Public Authority
- Resource Description Framework
- Government Service
- Ontology Development
- Transaction Service
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Fraser, J. et al. (2003). Knowledge Management Applied to E-government Services: The Use of an Ontology. In: Wimmer, M.A. (eds) Knowledge Management in Electronic Government. KMGov 2003. Lecture Notes in Computer Science, vol 2645. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44836-5_13
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DOI: https://doi.org/10.1007/3-540-44836-5_13
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