This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
8 References
Campo, K., Gijsbrechts, E., and Nisol, P. (2000), Towards understanding consumer response to stock-outs, Journal of Retailing, 76(2), pp. 219–242.
Coca-Cola Research Council / Andersen Consulting (1996), Where to Look for Incremental Sales Gains: The Retail Problem of Out-of-Stock Merchandise. The Coca-Cola Research Council, Atlanta, GA, USA.
Corstjens, M. and Doyle, P. (1981), A Model for Optimising Retail Space Allocations, Management Science, 27(7), pp. 822–833.
Dubelaar, C., Chow, G., and Larson, P. D. (2001), Relationships between inventory, sales and service in a retail chain store operation, International Journal of Physical Distribution and Logistics Management, 31(2), pp. 96–108.
ECR Australasia and PriceWaterhouse-Coopers (2001), A Guide to Efficient Replenishment and Reducing “Stock Outs” within the Grocery Industry.
ECR Europe and Roland Berger (2003), Optimal Shelf Availability: Increasing Shopper Satisfaction at the Moment of Truth.
Emmelhainz, M. A., Stock, J. R., and Emmelhainz, L. W. (1991), Consumer Response to Retail Stock-outs, Journal of Retailing, 67(2), pp. 138–147.
Fitzsimons, G. J. (2000), Consumer Response to Stockouts, Journal of Consumer Research, 27(September), pp. 249–266.
Grocery Manufacturers of America and Roland Berger (2002), Full-shelf Satisfaction. Reducing Out-of-Stocks in the Grocery Channel: An In-Depth Look at DSD Categories.
Gruen, T. W., Corsten, D., and Bharadwaj. S. (2002), Retail Out of Stocks: A Worldwide Examination of Extent, Causes and Consumer Responses, Grocery Manufacturers of America, Washington D.C.: 2002.
Lee, H. (2002), Demand Based Management, ECR Journal, 2(2), pp. 61–73.
Progressive Grocer (1968a). The Out-of-Stock Study: Part I. October, pp. 1–16.
Progressive Grocer (1968b). The Out-of-Stock Study: Part II. November, pp. 17–32.
Raman, A., DeHoratius, N., and Ton, Z. (2001), Execution: The missing link in retail operations, California Management Review, 43(3), pp. 136–152.
Schary, P. B. and Christopher, M. (1979), The Anatomy of a Stock-Out, Journal of Retailing, 55(2), pp. 59–70.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer Berlin Heidelberg
About this paper
Cite this paper
Corsten, D., Gruen, T. (2005). On Shelf Availability: An Examination of the Extent, the Causes, and the Efforts to Address Retail Out-of-Stocks. In: Doukidis, G.J., Vrechopoulos, A.P. (eds) Consumer Driven Electronic Transformation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-27059-0_9
Download citation
DOI: https://doi.org/10.1007/3-540-27059-0_9
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-22611-6
Online ISBN: 978-3-540-27059-1
eBook Packages: Business and EconomicsBusiness and Management (R0)