Abstract
Today’s dynamic and uncertain business environment requires quick reaction to change and frequent deviations from plans, making business agility indispensable. Therefore process-based systems must be able to flexibly adapt to change and provide learning capabilities. This paper proposes an approach to achieve agility in workflow management systems based on the integration of workflow management and conversational case-based reasoning. Keeping semantical knowledge about ad-hoc deviations in cases allows starting with a lightweight initial workflow model and fosters learning from living processes to continuously improve workflow execution.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Reichert, M., Dadam, P.: ADEPTflex – Supporting Dynamic Changes of Workflows Without Loosing Control. Journal of Intelligent Information Systems, Special Issue on Workflow Management 10(2), 93–129 (1998)
Luo, Z., Shet, A., Kochut, K., Miller, J.: Exception Handling in Workflow Systems. Applied Intelligence 13(2), 125–147 (2000)
Casati, F., Ceri, C., Pernici, B., Pozzi, G.: Workflow Evolution. Data and Knowledge Engineering 24(3), 211–238 (1998)
Abecker, A., et al.: Enabling Workflow-Embedded OM Access With the DECOR Toolkit. In: Dieng-Kuntz, R., Matta, N. (eds.) Knowledge Management and Organizational Memories, July 2002. Kluwer Academic Publishers, Dordrecht (2002)
Elst, L., Aschoff, F.-R., Bernardi, M.H., Schwarz, S.: Weakly-structured Workflows for Knowledge-intensive Tasks: An Experimental Evaluation. In: Knowledge Management for Distributed Agile Processes: Models, Techniques, and Infrastructure, KMDAP 2003 (2003)
Abecker, A., Bernardi, A., Hinkelmann, K., Kühn, O., Sintek, M.: Context-Aware, Proactive Delivery of Task-Specific Knowledge: The KnowMore Project. Int. Journal on Information Systems Frontiers 2(3/4), 139–162 (2000)
Shet, A., Georgakopoulos, D., Joosten, S., Rusinkiewicz, M., Scacchi, W., Wilden, J., Wolf, A.: Report from the NSF Workshop on Workflow and Process Automation in Information Systems. Technical Report UGA-CS-TR-96-003, Univ. of Georgia (October 1996)
Weber, B., Wild, W., Breu, R.: CBRFlow: Enabling Adaptive Workflow Management Through Conversational Case-Based Reasoning. In: Funk, P., González Calero, P.A. (eds.) ECCBR 2004. LNCS (LNAI), vol. 3155, pp. 434–448. Springer, Heidelberg (2004)
Gadatsch, A.: Management von Geschäftsprozessen, Methoden und Werkzeuge für die IT-Praxis: Eine Einführung für Studenten und Praktiker, 2. Auflage, Vieweg Verlag, Braunschweig, Wiesbaden (2002)
Kolodner, J.L.: Case-Based Reasoning. Morgan Kaufmann, San Francisco (1993)
Aamodt, A., Plaza, E.: Case-Based Reasoning: Foundational Issues, Methodological Variations and System Approaches. AI Communications 7(1), 39–59 (1994)
Aha, D.W., Muñoz-Avila, H.: Introduction: Interactive Case-Based Reasoning. Applied Intelligence 14(1), 7–8 (2001)
Weber, B., Werner, W.: Application of Lean and Agile Principles to Workflow Management. In: Proceedings of the Fifth International Conference on Extreme Programming and Agile Processes in Software Engineering. Springer, Berlin (2004)
Poppendieck, M., Poppendieck, T.: Lean Software Development: An Agile Toolkit, 1st edn. Addison Wesley, Reading (2003)
The Agile Alliance. Agile Manifesto (2001), Available at http://www.agilemanifesto.org (visited on December 27, 2003)
Poppendieck, M.: Wicked Problems (2002), Available at http://www.poppendieck.com/wicked.htm (visited on January 8 2004)
Kim, J., Suh, W., Lee, H.: Document-based workflow modeling: a case-based reasoning approach. Expert Systems with Applications 23(2), 77–93 (2002)
Madhusudan, T., Zhao, J.L.: A Case-based Framework for Workflow Model Management. In: Proc. of Business Process Management 2003, Netherlands, June 2003, pp. 354–369 (2003)
Wargitsch, C.: Ein Beitrag zur Integration von Workflow- und Wissensmanagement unter besonderer Berücksichtigung komplexer Geschäftsprozesse. Diss., Erlangen (1998)
Limthanmaphon, B., Zhang, Y.: Web Service Composition with Case-based Reasoning. In: Proceedings of 15th Australasian Database Conferences (ADC 2003), Australia (February 2002)
Hwang, S., Tang, J.: Consulting past exceptions to facilitate workflow exception handling. Decision Support Systems 37(1), 49–69 (2004)
Rinderle, S., Reichert, M., Dadam, P.: Correctness criteria for dynamic changes in workflow systems - a survey. Data and Knowledge Engineering 50(1), 9–34 (2004)
Klein, M., Dellarocas, C.: A Knowledge-based Approach to Handling Exceptions in Workflow Systems. In: CSCW, vol. 9(3-4), pp. 399–412 (2000)
Jørgensen, H.D.: Interactive Process Models. Norwegian University of Science and Technology, Trondheim, Norway, Dissertation (2004), Available at http://publications.uu.se/ntnu/fulltext/nbn_no_ntnu_diva-4.pdf (visited on August 23, 2004)
Weber, B., Rinderle, S., Wild, W., Reichert, M.: CCBR–driven business process evolution. In: Muñoz-Ávila, H., Ricci, F. (eds.) ICCBR 2005. LNCS (LNAI), vol. 3620, pp. 610–624. Springer, Heidelberg (2005)
Process Mining Research (2005), http://www.processmining.org
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Weber, B., Wild, W. (2005). Towards the Agile Management of Business Processes. In: Althoff, KD., Dengel, A., Bergmann, R., Nick, M., Roth-Berghofer, T. (eds) Professional Knowledge Management. WM 2005. Lecture Notes in Computer Science(), vol 3782. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11590019_48
Download citation
DOI: https://doi.org/10.1007/11590019_48
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-30465-4
Online ISBN: 978-3-540-31620-6
eBook Packages: Computer ScienceComputer Science (R0)