Skip to main content
Log in

Die neue Rolle des Marketing im Buying Center bei industriellen ICT-Investitionen

  • Schwerpunkt
  • Strategie
  • Published:
Marketing Review St. Gallen

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Abb. 1
Abb. 2
Abb. 3
Abb. 4
Abb. 5
Abb. 6
Abb. 7

Literatur

  • Alcatel-Lucent (2012): Megatrends — A wave of change impacting the future, Market Analysis.

    Google Scholar 

  • Backhaus, K./Voeth, M. (2010): Industriegütermarketing, 9. Aufl., München.

    Google Scholar 

  • Backhaus, K./Voeth, M. (2007): Industriegütermarketing, 8. Aufl., München 2007, S. 181–541.

    Google Scholar 

  • Baldauf, A./Cravens, K. S./Binder, G. (2003): Performance consequences of brand equity management: evidence from organizations in the value chain, in: Journal of Product & Brand Management, Vol. 12Iss.: 4, p. 220.

    Article  Google Scholar 

  • Bennemann S./Möllenberg, A. (2001): M-Commerce aus der Marketing-Perspektive; BoD — Books on Demand.

    Google Scholar 

  • Brinkmann, J. (2006): Buying Center-Analyse auf der Basis von Vertriebsinformationen (Business-to-Business-Marketing), Wiesbaden.

    Book  Google Scholar 

  • Bruhn, M. (2004): Kommunikationspolitik für Industriegüter, in: Handbuch Industriegütermarketing, Backhaus, K./Voeth, M. (Hrsg.), Wiesbaden, S. 697–721.

    Chapter  Google Scholar 

  • Büschken, J. (1994): Multipersonale Kaufentscheidungen, Wiesbaden 1994.

    Book  Google Scholar 

  • Calantone, R. J./Kwong Cha./Cui A: S. (2006): Decomposing Product Innovativeness and Its Effect on New Product Success, in: Journal of Product Innovation Management, 23(5), pp. 408–421.

    Article  Google Scholar 

  • Cameron, B./Peters, A. (2010): CIOs Are Transforming IT To Enable Business, Cut Costs, And Become More Service-Focused. Forrester Research.

    Google Scholar 

  • Facchetti, A. et al. (2005): Mobile marketing: an analysis of key success factors and the European value chain, in: International Journal of Management and Decision Making, Volume 6,No. 1, pp. 65–80.

    Article  Google Scholar 

  • Giordano, M./Hummel, J. (2005): Mobile Business: Vom Geschäftsmodell zum Geschäftserfolg — Mit Fallbeispielen zu Mobile Marketing, mobilen Portalen und Content-Anbietern, Wiesbaden.

    Book  Google Scholar 

  • Godoe, H./Hansen, T. B. (2009): Technological regimes in m-commerce: Convergence as a barrier to diffusion and entrepreneurship?, in: Telecommunications Policy, 33(2009), pp. 19–28.

    Article  Google Scholar 

  • Gruner, K./Homburg, C.: Innovationserfolg durch Kundeneinbindung, in: ZfB, 67. Jg.(1999), S. 119–141.

  • Harrington, R. J./Tjan, A. K., (2008): Transforming strategy one customer at a time, in: Harvard Business Review 86(3), pp. 62–72.

    Google Scholar 

  • Henard, D. H./Szymanski, D. M. (2001): Why Some Products Are More Successful Than Others, in: Journal of Marketing Research, 38 (August), pp. 362–75.

    Article  Google Scholar 

  • Ho, S. Y. (2012): The effects of location personalization on individuals’ intention to use mobile services, in: Decision Support Systems 53(2012), pp. 802–812.

    Article  Google Scholar 

  • ITU (2011): The World in 2011 ICT Facts and Figures report — International Telecommunication Union (ITU), Place des Nations, 1211 Geneva 20, Switzerland.

    Google Scholar 

  • Johnston, W. J./Bonoma, T. V. (1981): The Buying Center — Structure and Interaction Patterns, in: Journal of Marketing, 45,1981, p. 147.

    Google Scholar 

  • Kern, E. (1990): Der Interaktionsansatz im Investitionsgütermarketing, Berlin.

    Google Scholar 

  • Kim, S./Noh, Mi-Jin, (2012): Determinants Influencing Consumers’ Trust and Trust Performance of Social Commerce and Moderating Effect of Experience, in: Information Technology Journal, 11, pp. 1369–1380.

    Article  Google Scholar 

  • Kleinaltenkamp, M. (2000): Einführung in das Business-to-Business-Marketing, in: Kleinaltenkamp, M./Plinke, W. (Hrsg.): Technischer Vertrieb — Grundlagen, 2. Aufl., Berlin, S. 171–248.

    Chapter  Google Scholar 

  • Kutschker, M./Kirsch, W. (1978): Verhandlungen in multiorganisationalen Entscheidungsprozessen: Eine empirische Untersuchung der Absatz- und Beschaffungsentscheidungen von Investitionsgütern, München.

    Google Scholar 

  • Ladwig, F. (2002): Multi-Channel-Commerce im Vertrieb, Wiesbaden.

    Book  Google Scholar 

  • Martin, M. (2010): Forecast for Management 2010: CIO Challenges and Priorities, IDC.

    Google Scholar 

  • MSM Research (2012): Buying Center Studie (im Auftrag der Swisscom).

    Google Scholar 

  • Nicholls, A./Watson, A. (2005): Implementing e-value strategies in UK retailing, in: International Journal of Retail & Distribution Management, Vol. 33Iss: 6, pp. 426–443.

    Article  Google Scholar 

  • Plötner, O. (1995): Das Vertrauen des Kunden: Relevanz, Aufbau und Steuerung auf industriellen Märkten, Wiesbaden.

    Book  Google Scholar 

  • Porter, M. E. (ed.) (1986): Competition in Global Industries, Harvard Business School Press, Boston.

    Google Scholar 

  • Reichheld, F: F./Sasser, W. Earl Jr. (1990): Zero Defection: Quality Comes to Service, in: Harvard Business Review, 68, pp. 105–111.

    Google Scholar 

  • Robinson, P. J./Faris, Ch. W./Wind, Y. (1967): Industrial Buying and Creative Marketing, Boston, Mass.

    Google Scholar 

  • Rolfes, L. (2007): Die Rolle des Verwenders im Buying-Center, Das Beispiel der Beschaffung und Vermarktung biotechnologischer Verbrauchsprodukte, Dissertation, Universität Düsseldorf, Wiesbaden.

    Google Scholar 

  • Salminen, R. T./Möller, K. (2006): Role of References in Business Marketing, in: Journal of Business-to-Business-Marketing, 13. Jg.,H. 1, S. 1–48.

    Article  Google Scholar 

  • Schrape, K. (1998): Multimedia: Ambivalente Entwicklungsperspektiven, in: Schanze, H./Kammer, M. (Hrsg.): Interaktive Medien und ihre Nutzer, Baden-Baden 1998, S. 21–46.

    Google Scholar 

  • Sheedy, T., (2010), Insights For CIOs: Make Mobility Standard Business Practice, Forrester.

    Google Scholar 

  • Sheth, Jagdish N. (1973): A Model of Industrial Buyer Behavior, in Journal of Marketing, 37(1973), October, pp. 50–56.

    Article  Google Scholar 

  • Srinivasan, S. S./Anderson, R./Ponnavolu, K. (2002): Customer loyalty in e-commerce: an exploration of its antecedents and consequences, in Journal of Retailing, 78(2002), pp. 41–50.

    Article  Google Scholar 

  • Teo, T. S. H./Pian, Y. (2003): A contingency perspective on Internet adoption and competitive advantage. Eur. J. Inform. Syst., 12, pp. 78–92.

    Article  Google Scholar 

  • Voeth, M./Rabe, C. (2004): Preisverhandlungen, in: Backhaus, K./Voeth, M.: Handbuch Industriegütermarketing (Hrsg.), Wiesbaden, S. 1015–1038.

    Chapter  Google Scholar 

  • Webster, F. E. Jr./Wind, Y. (1972a): Organizational Buying Behavior, Englewood Cliffs, N. J..

    Google Scholar 

  • Webster, F. E. Jr./Wind, Y (1972b): A General Model of Organizational Buying Behavior, in: Journal of Marketing, 36(1972), April, pp. 12–14.

    Article  Google Scholar 

  • Weiber, R./Späth, M. (1998): Vermarktung von Telekommunikationsdiensten im Geschäftskundenbereich: Herausforderungen an das Investitionsgütermarketing, in: Büschken, J./Meyer, M./Weiber, R. (Hrsg.): Entwicklungen des Investitionsgütermarketing, Wiesbaden, S.229–301.

    Google Scholar 

  • Ye, G. (2007): Mobile Marketing Systems: Framework And Technology Enabler, in: International Journal of Mobile Marketing; June 2007, VoL. 2No. 1, pp. 43–49.

    Google Scholar 

  • Zeihaml, V. A. (1991): How Consumer Evaluation Processes Differ between Goods and Services, in: Lovelock, C. H. (Hrsg.): Services Marketing, 2. Aufl., Englewood Cliffs, S. 39–47.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Lukas Bigler.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Bigler, L., Drenth, R. Die neue Rolle des Marketing im Buying Center bei industriellen ICT-Investitionen. Mark Rev St. Gallen 30, 36–51 (2013). https://doi.org/10.1365/s11621-013-0255-5

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1365/s11621-013-0255-5

Navigation