Skip to main content

Whither Consumer Credit Counseling

  • Chapter
Household Credit Usage

Abstract

The availability and use of consumer credit in the United States has grown dramatically over the last 50 years. While this is undoubtedly beneficial, one consequence is that, at any time, there are a million or more consumers having difficulties in managing their unsecured debts. For a half century, nonprofit credit counseling organizations have offered financial education and budget counseling sessions for free or at nominal cost to borrowers. They also negotiate comprehensive repayment plans (debt management plans) with a borrower’s unsecured creditors. These repayment plans provide an alternative to bankruptcy that is valuable to many consumers.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Adler, Jane. 2001. “Merger Mania Hits Credit Counseling.” Credit Card Management 13 (January): 48–54.

    Google Scholar 

  • Ausubel, Lawrence M., and Amanda Dawsey. 2002. “Informal Bankruptcy.” Mimeo, University of North Carolina, Greensboro.

    Google Scholar 

  • Beales, Howard. 2003. Prepared Statement of the Federal Trade Commission, in Non-Profit Credit Counseling Organizations, Hearings before the Subcommittee on Oversight of the House Committee on Ways and Means, 108th Congress, 1 st Session (November 20 ).

    Google Scholar 

  • Bermant, Gordon. 2005. “Bankruptcy by the Numbers: Trends in Chapter 13 Disbursements.” American Bankruptcy Institute Journal 24 (February): 20, 53.

    Google Scholar 

  • Braucher, Jean. 1993. “Lawyers and Consumer Bankruptcy: One Code, Many Cultures.” American Bankruptcy Law Journal 67 (Fall): 501–83.

    Google Scholar 

  • Breitkopf, David. 2004. “Credit Advice Agencies Adjusting to New Scrutiny.” American Banker 169 (May 14).

    Google Scholar 

  • California Department of Corporations. 2003. Study of the Consumer Credit Counseling Industry and Recommendations to the Legislature Regarding the Establishment of Fees for Debt Management Plans and Debt Settlement Plans. Sacramento, CA: California Department of Corporations.

    Google Scholar 

  • Congressional Budget Office. 2000. Personal Bankruptcy: A Literature Review. Washington, DC: U.S. Congressional Budget Office.

    Google Scholar 

  • Consumer Federation of America. 1999. “Large Banks Increase Charges to Americans in Credit Counseling.” CFA Press Release, July 28.

    Google Scholar 

  • Cowen, Debra and Debra Kawecki. 2004. “Credit Counseling Organizations.” Internal Revenue Service CPE-2004–1.

    Google Scholar 

  • Elliehausen, Gregory, E. Christopher Lundquist, and Michael Staten. 2003. “The Impact of Credit Counseling on Subsequent Borrower Credit Usage and Payment Behavior.” Mimeo, Georgetown University, Credit Research Center.

    Google Scholar 

  • Everson, Mark. 2003. Prepared Statement of the IRS Commissioner, in Non-Profit Credit Counseling Organizations, Hearings before the Subcommittee on Oversight of the House Committee on Ways and Means, 108th Congress, 1 st Session (November 20 ).

    Google Scholar 

  • Federal Trade Commission. 1997. “FTC Staff Works with Credit Counseling Agencies to Insure Disclosure of Counselors’ Dual Role of Assisting Both Consumers and Creditors,” FTC Press Release (March 17 ).

    Google Scholar 

  • Federal Trade Commission. 2005. “FTC Settles with AmeriDebt: Company to Shut Down.” FTC Press Release (March 21 ).

    Google Scholar 

  • Federal Trade Commission. 2005. “Debt Services Operations Settle FTC Charges.” FTC Press Release (March 30 ).

    Google Scholar 

  • Fickenscher, Lisa. 1997. “Discover’s Parent Settles Suit by 13 Independent Credit Counselors.” American Banker 162 (July 18).

    Google Scholar 

  • Flynn, Ed, Gordon Burke, and Karen Bakewell. 2002. “Bankruptcy by the Numbers: A Tale of Two Chapters, Part I.” American Bankruptcy Institute Journal 21 (July/August): 20–26.

    Google Scholar 

  • Furletti, Mark. 2003. “Consumer Credit Counseling: Credit Card Issuers’ Perspectives.” Federal Reserve Bank of Philadelphia Payment Cards Center Discussion Paper.

    Google Scholar 

  • Hall, Perry B. 1968. Family Credit Counseling—An Emerging Community Service. New York: Family Service Association of America.

    Google Scholar 

  • Kabot Schiller, Margery. 1976. “Family Credit Counseling: An Emerging Community Service Revisited.” Journal of Consumer Affairs 10 (June): 97–100.

    Article  Google Scholar 

  • Lander, David A. 1999. “A Snapshot of Two Systems that Are Trying to Help People in Financial Trouble.” American Bankruptcy Institute Law Review 7 (Spring): 161–91.

    Google Scholar 

  • Lander, David A. 2002. “Recent Developments in Consumer Debt Counseling Agencies: The Need for Reform.” American Bankruptcy Institute Journal 21 (February): 14–19.

    Google Scholar 

  • Lander, David A. 2003. “Is Credit Counseling Charitable?” Mimeo, ABA Section of Taxation Committee on Exempt Organizations.

    Google Scholar 

  • Lander, David A. 2004. “One Lawyer’s Look at the Debt Counseling Industry.” Mimeo, Thompson Coburn, LLP.

    Google Scholar 

  • Li, Wenli. 2001. “To Forgive or Not To Forgive: An Analysis of U.S. Consumer Bankruptcy Choices.” Federal Reserve Bank of Richmond Economic Quarterly 87 (Spring): 1–22.

    Google Scholar 

  • Loonin, Deanne, and Travis Plunkett. 2003. Credit Counseling in Crisis: The Impact on Consumers of Funding Cuts, Higher Fees and Aggressive New Market Entrants. Washington, DC: Consumer Federation of America.

    Google Scholar 

  • Loonin, Deanne, and Heather Packard. 2004. Credit Counseling in Crisis Update: Poor Compliance and Weak Enforcement Undermine Laws Governing Credit Counseling Agencies. Boston: National Consumer Law Center.

    Google Scholar 

  • Mester, Loretta. 2002. “Is the Personal Bankruptcy System Bankrupt?” Federal Reserve Bank of Philadelphia Business Review First Quarter: 31–44.

    Google Scholar 

  • Norberg, Scott F. 1999. “Consumer Bankruptcy’s New Clothes: An Empirical Study of Discharge and Debt Collection in Chapter 13.” American Bankruptcy Law Institute Law Review 7 (Winter): 415–63.

    Google Scholar 

  • Permanent Subcommittee on Investigations. 2004. Profiteering in a Non-Profit Industry: Abusive Practices in Credit Counseling. Senate Committee on Homeland Security and Government Affairs. 109th Congress, 1st Session (March).

    Google Scholar 

  • Punch, Linda. 2003. “Regulating the Counselors.” Credit Card Management 16 (August): 36–38.

    Google Scholar 

  • “Pushed Off the Financial Cliff.” 2001. Consumer Reports 66 (July): 20–25.

    Google Scholar 

  • “Relief for the Wage-Earning Debtor: Chapter XIII, or Private Debt Adjustment.” 1960. In Consumer Credit Symposium: Developments in the Law. Northwestern University Law Review 55: 372–88.

    Google Scholar 

  • Simpson, Burney. 2004. “The Crisis in Credit Counseling.” Credit Card Management 17 (February): 40–44.

    Google Scholar 

  • Sniderman Milstein, Abbey, and Bruce C. Ratner. 1981. “Consumer Credit Counseling Service: A Consumer-Oriented View.” New York University Law Review 56 (November/December): 978–98.

    Google Scholar 

  • Spurgeon, Ralph E. 1995. “Are They Worth It? Credit Counseling Agencies.” Credit World (March/April): 26–27.

    Google Scholar 

  • Stanley, Anne. 2001. “A Panel Discussion on Dynamics in the Consumer Credit Counseling Service Industry.” Federal Reserve Bank of Philadelphia Payment Cards Center Discussion Paper.

    Google Scholar 

  • U.S. Bureau of the Census. Statistical Abstract of the United States. Washington, D.C.: U.S. Government Printing Office, various years.

    Google Scholar 

  • Visa. 1999. Credit Counseling Debt Management Plan Analysis. San Francisco: Visa, USA.

    Google Scholar 

  • White, Michele J. 1998. “Why Don’t More Households File for Bankruptcy?” Journal of Law, Economics and Organization 14 (October): 205–31.

    Article  Google Scholar 

  • Whitford, William C. 1994. “The Ideal of Individualized Justice: Consumer Bankruptcy as Consumer Protection, and Consumer Protection in Consumer Bankruptcy.” American Bankruptcy Law Journal 68 (Fall): 397–417.

    Google Scholar 

  • Williams, Winton E. 1998. Games Creditors Play. Durham, NC: Carolina Academic Press.

    Google Scholar 

Download references

Authors

Editor information

Editors and Affiliations

Copyright information

© 2007 Sumit Agarwal and Brent W. Ambrose

About this chapter

Cite this chapter

Hunt, R.M. (2007). Whither Consumer Credit Counseling. In: Agarwal, S., Ambrose, B.W. (eds) Household Credit Usage. Palgrave Macmillan, New York. https://doi.org/10.1057/9780230608917_3

Download citation

Publish with us

Policies and ethics