Abstract
The role of the ombudsman is perhaps the least well understood inthe field of alternative dispute resolution (ADR). This essay introducesreaders to the differing conceptions of the role; the sometimes fractiousdivide that has existed in the past between “classical” and“organizational” ombudsmen; and a collection of essays by four well-known practitioners that shed lighton what it is ombudsmen do; the kinds of disputes they deal with and howthey operate; how they view their role (and how others view it); and boththe possibilities and limitations of the ombuds function.
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REFERENCES
Brophy, M. 1998. The Ombudsman as a means of dispute resolution. Address presented at the annual meeting of the International Bar Association, Section on General Practice, Administrative and Constitutional Law Committee. Vancouver, Canada. September, 1998
Hill, L.B. 1997. American ombudsmen and “wannabe” ombudsmen. Address presented at the 1997 Spring meeting of the American Bar Association Section of Administrative Law and Regulatory Practice. Washington, 18 April 1997.
Menkel-Meadow, C. 2000. Introduction essay. Mediation: Theory, practice, and policy. New York: Dartmouth and New York University Press.
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Gadlin, H. The Ombudsman: What's in a Name?. Negotiation Journal 16, 37–48 (2000). https://doi.org/10.1023/A:1007542320502
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DOI: https://doi.org/10.1023/A:1007542320502