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“A little competition goes a long way”: Substitutive effects of emotional intelligence and workplace competition on salesperson creative selling

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Abstract

Despite receiving significant attention in the popular press, the topic of creative selling remains underexamined in the sales literature. The current research helps to correct this notable omission by exploring the antecedents—and consequences—of salesperson creative selling. Drawing on the componential theory of creativity, we demonstrate that both individual difference (emotional intelligence; EI) and workplace environment (competition inspired by co-workers; CIC) variables drive salesperson creative selling, and that salesperson creative selling behaviors have positive, downstream consequences for performance. However, the interaction of EI and CIC reveals an attenuating effect of emotional intelligence, such that the effect of emotional intelligence on workplace creative selling is stronger at lower—rather than higher—levels of internal competition. In so doing, we take the counterintuitive position that a competitive, rather than collaborative, internal workplace environment might be best suited for sparking creative selling within the salesforce. We conclude our study by providing implications and offering suggested avenues for future research.

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Notes

  1. We would like to thank an anonymous reviewer for this insight.

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Authors and Affiliations

  1. School of Business, University of Dayton, 300 College Park, Dayton, OH, 45469-2271, USA

    Ashish Kalra & Riley Dugan

  2. Ivy College of Business, Iowa State University, 3185 Gerdin Business Building, Ames, IA, 50011-2027, USA

    Raj Agnihotri

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  1. Ashish Kalra
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  2. Riley Dugan
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  3. Raj Agnihotri
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Correspondence to Ashish Kalra.

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Kalra, A., Dugan, R. & Agnihotri, R. “A little competition goes a long way”: Substitutive effects of emotional intelligence and workplace competition on salesperson creative selling. Mark Lett 33, 399–413 (2022). https://doi.org/10.1007/s11002-021-09599-z

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