Skip to main content

Robo-Friend: Can a Social Robot Empathize with Your Feelings Effectively?

  • Conference paper
  • First Online:
Progress in Advanced Computing and Intelligent Engineering

Abstract

Social robots are becoming more popular everyday because of their resemblance with human behavior and interaction styles. They should be treated more like companions rather than just a fancy source of entertainment. Recent studies have shown great promise for robots to act as teachers, companions, caregivers and so on. In this study, primarily, a feasibility analysis is done to find out the way how a social robot can be used as a companion where it can sense the emotions of the users, empathize with their feelings and provide feedback with a view to changing their mood. A context study was conducted to make design implications where user experience goals such as inspiration, sense of control, relaxation, accomplishment and confidence were considered in the implementation. Furthermore, a prototype was designed based on a social robot, Pepper which then was interacted with potential users, either in groups or individually. The results support the fact that, a well-implemented social robot can effectively empathize with human users’ emotions.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Conley, T.D., Ziegler, A., Moors, A.C., Matsick, J.L., Valentine, B.: A critical examination of popular assumptions about the benefits and outcomes of monogamous relationships. Personality Soc. Psychol. Rev. 17(2), 124–141 (2013)

    Article  Google Scholar 

  2. Dautenhahn, K., Woods, S., Kaouri, C., Walters, M.L., Kheng Lee Koay, Werry, I.: What is a robot companion - friend, assistant or butler? In: 2005 IEEE/RSJ International Conference on Intelligent Robots and Systems, pp. 1192–1197 (2005)

    Google Scholar 

  3. van den Berghe, R., Verhagen, J., Oudgenoeg-Paz, O., van der Ven, S., Leseman, P.: Social robots for language learning: A review. Rev. Educ. Res. 89(2), 259–295 (2019)

    Article  Google Scholar 

  4. Vogt, P., de Haas, M., de Jong, C., Baxter, P., Krahmer, E.: Child-robot interactions for second language tutoring to preschool children. Front. Human Neurosci 11, 73 (2017)

    Article  Google Scholar 

  5. Han, J.: Emerging Technologies Robot Assisted Language Learning (2012)

    Google Scholar 

  6. So, W.C., Wong, M., Lam, W., Lam, C., Fok, D.: Using a social robot to teach gestural recognition and production in children with autism spectrum disorders. Disability Rehab. Assistive Technol. 13, (2018)

    Google Scholar 

  7. Leite, I., Pereira, A., Mascarenhas, S., Martinho, C., Prada, R., Paiva, A.: The influence of empathy in human-robot relations. Int. J. Hum.-Comput. Stud. 71 (2012)

    Google Scholar 

  8. Yang, J., Wang, R., Guan, X., Hassan, M.M., Almogren, A., Alsanad, A.: AI-enabled emotion-aware robot: The fusion of smart clothing, edge clouds and robotics. Future Gener. Comput. Syst. pp. 701–709 (2020)

    Google Scholar 

  9. Mahlke, S., Thuering, M.: Studying antecedent of emotional experiences in interactive contexts, pp. 915–918 (2007)

    Google Scholar 

  10. König, A., Wegener, J., Pelz, A., Grippenkoven, J.: Serious games: A playful approach to reduce usage barriers of innovative public transport systems (2017)

    Google Scholar 

  11. Hassenzahl, M.: User Experience and Experience Design (2011)

    Google Scholar 

  12. Robotics, S.: Pepper the humanoid and programmable robot. https://www.softbankrobotics.com/emea/en/pepper. Accessed 09 June 2020

  13. Johnson, R., Onwuegbuzie, A., Turner, L.: Toward a definition of mixed methods research. J. Mixed Methods Res. 1, 112–133 (2007)

    Google Scholar 

  14. Minge, M., Thuering, M.: The Mecue questionnaire (2.0): Meeting five basic requirements for lean and standardized UX assessment (2018)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Eshtiak Ahmed .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Ahmed, E., Islam, A., Chowdhury, A.I., Rahman, M.M., Chowdhury, S., Hosen, M.I. (2021). Robo-Friend: Can a Social Robot Empathize with Your Feelings Effectively?. In: Panigrahi, C.R., Pati, B., Pattanayak, B.K., Amic, S., Li, KC. (eds) Progress in Advanced Computing and Intelligent Engineering. Advances in Intelligent Systems and Computing, vol 1299. Springer, Singapore. https://doi.org/10.1007/978-981-33-4299-6_63

Download citation

  • DOI: https://doi.org/10.1007/978-981-33-4299-6_63

  • Published:

  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-33-4298-9

  • Online ISBN: 978-981-33-4299-6

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics