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How to Improve Conflict Management in Hospitals in the Healthcare Industry

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Advanced Manufacturing and Automation XI (IWAMA 2021)

Part of the book series: Lecture Notes in Electrical Engineering ((LNEE,volume 880))

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Abstract

The decision-making problem is the problems professionals face in hospitals in the health industry when managing conflict. Studies have shown that conflict is common [more specifically organisation conflict] in the hospitals in the industry and conflict resolution strategies are key. This report suggests the Thomas-Kilmann theory as a main solution on how to improve managing conflict in hospitals. This is since it has been applied and used for these conflict situations in the health industry in previous studies as an option.

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Authors and Affiliations

  1. Plymouth Business School, University of Plymouth, 24 Sutton Road, Plymouth, PL4 0HJ, UK

    Kareem Elmasry & Yi Wang

Authors
  1. Kareem Elmasry
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  2. Yi Wang
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Correspondence to Kareem Elmasry or Yi Wang .

Editor information

Editors and Affiliations

  1. School of Business, Plymouth University, Plymouth, UK

    Yi Wang

  2. Department of Manufacturing and Civil Engineering, Norwegian University of Science and Technology, Gjøvik, Norway

    Kristian Martinsen

  3. Shanghai University of Engineering Science, Shanghai, China

    Tao Yu

  4. Department of Mechanical and Industrial Engineering, Norwegian University of Science and Technology, Trondheim, Norway

    Kesheng Wang

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Elmasry, K., Wang, Y. (2022). How to Improve Conflict Management in Hospitals in the Healthcare Industry. In: Wang, Y., Martinsen, K., Yu, T., Wang, K. (eds) Advanced Manufacturing and Automation XI. IWAMA 2021. Lecture Notes in Electrical Engineering, vol 880. Springer, Singapore. https://doi.org/10.1007/978-981-19-0572-8_63

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