Abstract
Innovating has always been an integral aspect of health and care as it impacts the ability to deliver and improve services for increasingly complex needs. Yet, health and care innovations often fail to spread or are slow in uptake. In this chapter, we focus on the role of values in implementing and sustaining innovation in healthcare settings. We argue that the alignment or mismatch of values has significant implications for the uptake and diffusion of innovations. Using data from two case studies of social care innovations we show that the mechanisms that underpin values alignment as well as the actors involved change as innovations evolve.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Aubert, B. A., & Hamel, G. (2001). Adoption of smart cards in the medical sector: The Canadian experience. Social Science & Medicine, 53(7), 879–894.
Aubry, T., Klodawsky, F., & Coulombe, D. (2012). Comparing the housing trajectories of different classes within a diverse homeless population. American Journal of Community Psychology, 49(1–2), 142–155.
Baker, U., Petro, A., Marchant, T., Peterson, S., Manzi, F., Bergström, A., & Hanson, C. (2018). Health workers’ experiences of collaborative quality improvement for maternal and newborn care in rural Tanzanian health facilities: A process evaluation using the integrated promoting action on research implementation in health services’ framework. PLoS ONE, 13(12), e0209092.
Campbell, S. M., Roland, M. O., & Buetow, S. A. (2000). Defining quality of care. Social Science & Medicine, 51(11), 1611–1625.
Crane, M., & Joly, L. (2014). Older homeless people: Increasing numbers and changing needs. Reviews in Clinical Gerontology, 24(4), 255.
Crilly, T., Jashapara, A., & Ferlie, E. (2010). Research utilisation and knowledge mobilisation: A scoping review of the literature. National Co-Ordinating Centre for NHS Service Delivery and Organization R&D (NCCSDO).
D’Souza, C., Mort, G. S., Zyngier, S., Robinson, P., & Schlotterlein, M. (2013). Preventive innovation: An Australian case study on HPV vaccination. Health Marketing Quarterly, 30(3), 206–220.
Duarte, N. T., Goodson, J. R., & Dougherty, T. M. P. (2014). Managing innovation in hospitals and health systems: Lessons from the Malcolm Baldrige National Quality Award Winners. International Journal of Healthcare Management, 7(1), 21–34.
Ekeland, A. G. (2015). The significance of emotions and professional relations for accommodating a web-based ulcer record and improving home-based care. Healthcare, 3(1), 20-35.
Ferlie, E., Fitzgerald, L., Wood, M., & Hawkins, C. (2005). The nonspread of innovations: The mediating role of professionals. Academy of Management Journal, 48(1), 117–134.
Fulford, K. W. (2008). Values-based practice: A new partner to evidence-based practice and a first for psychiatry? Mens Sana Monographs, 6(1), 10.
Gabbay, J., & Le May, A. (2004). Evidence based guidelines or collectively constructed “mindlines?” Ethnographic study of knowledge management in primary care. BMJ, 329(7473), 1013.
Garud, R., Tuertscher, P., & Van de Ven, A. H. (2013). Perspectives on innovation processes. Academy of Management Annals, 7(1), 775–819.
Greenhalgh, T., Macfarlane, F., Barton-Sweeney, C., & Woodard, F. (2012). If we build it, will it stay? A case study of the sustainability of whole-system change in London. The Milbank Quarterly, 90(3), 516–547.
Greenhalgh, T., Robert, G., Macfarlane, F., Bate, P., & Kyriakidou, O. (2004). Diffusion of innovations in service organizations: Systematic review and recommendations. The Milbank Quarterly, 82(4), 581–629.
Gustafsson, A., Nilsson, L., & Johnson, M. D. (2003). The role of quality practices in service organizations. International Journal of Service Industry Management, 14(2), 232–244.
Hansen, M. T. (1999). The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly, 44(1), 82–111.
Harburger, D. S., Stephan, S. H., & Kaye, S. (2013). Children’s behavioral health system transformation: One state’s context and strategies for sustained change. The Journal of Behavioural Health Services & Research, 40(4), 404–415.
Hewett, N., & Halligan, A. (2010). Homelessness is a healthcare issue. SAGE Publications Sage UK.
Hislop, D., Newell, S., Scarbrough, H., & Swan, J. (1997). Innovation and networks: Linking diffusion and implementation. International Journal of Innovation Management, 1(04), 427–448.
Klein, K. J., & Sorra, J. S. (1996). The challenge of innovation implementation. Academy of Management Review, 21(4), 1055–1080.
Kouzes, J. M., & Posner, B. Z. (1996). Envisioning your future: Imagining ideal scenarios. The Futurist, 30(3), 14.
Krogh, K. (1998). A conceptual framework of community partnerships: Perspectives of people with disabilities on power, beliefs and values. Canadian Journal of Rehabilitation, 12(2), 123–134.
Kyratsis, Y., Ahmad, R., & Holmes, A. (2014). Making sense of evidence in management decisions: The role of research-based knowledge on innovation adoption and implementation in healthcare. Final Report. Health Services and Delivery Research, 2(6), 1.
Lounsbury, M., & Crumley, E. T. (2007). New practice creation: An institutional perspective on innovation. Organization Studies, 28(7), 993–1012.
Lyon-Callo, V. (2008). Inequality, poverty, and neoliberal governance: Activist ethnography in the homeless sheltering industry. University of Toronto Press.
MacAteer, A., Manktelow, R., & Fitzsimons, L. (2016). Mental health workers’ perception of role self-efficacy and the organizational climate regarding the ethos of recovery. The British Journal of Social Work, 46(3), 737–755.
May, C., & Finch, T. (2009). Implementing, embedding, and integrating practices: An outline of normalization process theory. Sociology, 43(3), 535–554.
Miao, R., Wu, Q., Wang, Z., Zhang, X., Song, Y., Zhang, H., Sun, Q., & Jiang, Z. (2017). Factors that influence users’ adoption intention of mobile health: A structural equation modeling approach. International Journal of Production Research, 55(19), 5801–5815.
Mitchell, P. F. (2009). A discourse analysis on how service providers in non-medical primary health and social care services understand their roles in mental health care. Social Science & Medicine, 68(7), 1213–1220.
Mitchell, R., Parker, V., Giles, M., Joyce, P., & Chiang, V. (2012). Perceived value congruence and team innovation. Journal of Occupational and Organizational Psychology, 85(4), 626–648.
Mondros, J. B., Wilson, S. M., & Wilson, S. (1994). Organizing for power and empowerment. Columbia University Press.
Murray, R., Caulier-Grice, J., & Mulgan, G. (2010). The open book of social innovation (Vol. 24). Nesta.
Newell, S., Scarbrough, H., & Swan, J. (2009). Managing knowledge work and innovation. Bloomsbury Publishing.
NHS England. (2021). Integrating care: Next steps to building strong and effective integrated care systems. NHS England. www.england.nhs.uk/wp-content/uploads/2021/01/integrating-care-next-steps-to-building-strong-and-effective-integrated-care-systems.pdf Accessed 17/08/2021.
Nielsen, J. A., & Mengiste, S. A. (2014). Analysing the diffusion and adoption of mobile IT across social worlds. Health Informatics Journal, 20(2), 87–103.
Petrova, M., Dale, J., & Fulford, B. K. (2006). Values-based practice in primary care: Easing the tensions between individual values, ethical principles and best evidence. British Journal of General Practice, 56(530), 703–709.
Radaelli, G., Currie, G., Frattini, F., & Lettieri, E. (2017). The role of managers in enacting two-step institutional work for radical innovation in professional organizations. Journal of Product Innovation Management, 34(4), 450–470.
Reay, P., & Seddighi, H. R. (2012). An empirical evaluation of management and operational capabilities for innovation via co-creation. European Journal of Innovation Management, 15(2), 259–275.
Sabus, C., & Spake, E. (2018). Organizational dimensions of innovative practice: A qualitative investigation of the processes supporting innovation adoption in outpatient physical therapy practice. Journal of Allied Health, 47(1), 25–35.
Scarbrough, H., Robertson, M., & Swan, J. (2015). Diffusion in the face of failure: The evolution of a management innovation. British Journal of Management, 26(3), 365–387.
SCIE (Social Care Institute of Excellence). (2020). Scaling innovation in social care. Rapid Pragmatic Evidence Review: Summary Report, June 2020.
Simmons, M., Guerra-Reyes, L., Meyerson, B., Adams, K., & Sanders, S. (2016). Exploring provider perspectives as barriers and facilitators to implementation of quality family planning recommendations at Title X Clinics: A qualitative study. Women’s Health Issues, 26(6), 628–633.
Skillman, M., Cross-Barnet, C., Singer, R. F., Ruiz, S., Rotondo, C., Ahn, R., Snyder, L. P., Colligan, E. M., Giuriceo, K., & Moiduddin, A. (2017). Physician engagement strategies in care coordination: Findings from the centers for Medicare & Medicaid Services’ health care innovation awards program. Health Services Research, 52(1), 291–312.
Sørly, R., Krane, M. S., Bye, G., & Ellingsen, M. B. (2019). There is a lot of community spirit going on. Middle managers’ stories of innovation in home care services. SAGE Open Nursing, 5. https://doi.org/2377960819844367.
Stokke, R. (2017). Maybe we should talk about it anyway: A qualitative study of understanding expectations and use of an established technology innovation in caring practices. BMC Health Services Research, 17(1), 1–13.
Suddaby, R., Elsbach, K. D., Greenwood, R., Meyer, J. W., & Zilber, T. B. (2010). Organizations and their institutional environments—Bringing meaning, values, and culture back in: Introduction to the special research forum. Academy of Management Journal, 53(6), 1234–1240.
Swinkels, I. C. S., Huygens, M. W. J., Schoenmakers, T. M., Nijeweme-D’Hollosy, W. O., Van Velsen, L., Vermeulen, J., Schoone-Harmsen, M., Jansen, Y. J., Van Schayck, O. C., Friele, R., & de Witte, L. (2018). Lessons learned from a living lab on the broad adoption of eHealth in primary health care. Journal of Medical Internet Research, 20(3), e9110.
Swan, J., Newell, S. & Nicolini, D. (2016). Mobilizing knowledge in healthcare: Challenges for management and organization. Oxford University Press.
Thomas, B. (2012). Homelessness kills: An analysis of the mortality of homeless people in early twenty-first century England. Crisis.
Thomson, L., Schneider, J., & Wright, N. (2013). Developing communities of practice to support the implementation of research into clinical practice. Leadership in Health Services, 26(1), 20–33.
Urquhart, R., Porter, G. A., Sargeant, J., Jackson, L., & Grunfeld, E. (2014). Multi-level factors influence the implementation and use of complex innovations in cancer care: A multiple case study of synoptic reporting. Implementation Science, 9(1), 1–16.
Van de Ven, A. H. (1986). Central problems in the management of innovation. Management Science, 32(5), 590–607.
Vedel, I. V., Ghadi, M. D., Stampa, C., Routelous, H., Bergman, J., Ankri, L., & Lapointe. (2013). Diffusion of a collaborative care model in primary care: A longitudinal qualitative study. BMC Family Practice, 14(1), 1–9.
Vito, R. (2017). The impact of service system transformation on human service agencies: Competing ministry directives and strategic innovative leadership adaptations. Human Service Organizations: Management, Leadership & Governance, 41(5), 477–491.
Walker, P. (2012). Strategies for organizational change from group homes to individualized supports. Intellectual and Developmental Disabilities, 50(5), 403–414.
Walshe, K., & Rundall, T. G. (2001). Evidence-based management: From theory to practice in health care. The Milbank Quarterly, 79(3), 429–457.
Williamson, E., Abrahams, H., Morgan, K., & Cameron, A. (2014). Tracking homeless women in qualitative longitudinal research. European Journal of Homelessness, 8(2), 69–91.
Windrum, P. (2014). Third sector organizations and the co-production of health innovations. Management Decision, 52(6), 1046–1056.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Bharatan, I., Logan, K., Manning, R.M., Swan, J. (2023). Values Alignment in Sustaining Healthcare Innovation Processes. In: Burgess, N., Currie, G. (eds) Shaping High Quality, Affordable and Equitable Healthcare. Organizational Behaviour in Healthcare. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-24212-0_14
Download citation
DOI: https://doi.org/10.1007/978-3-031-24212-0_14
Published:
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-031-24211-3
Online ISBN: 978-3-031-24212-0
eBook Packages: MedicineMedicine (R0)