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International Conference on Business Process Management

BPM 2022: Business Process Management Forum pp 70–86Cite as

Bridging the Gap Between Process Mining Methodologies and Process Mining Practices

Comparing Existing Process Mining Methodologies with Process Mining Practices at Local Governments and Consultancy Firms in the Netherlands

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 458))

Abstract

This study aims at identifying the differences and similarities between existing process mining methodologies and process mining practitioner experiences. Four existing process mining methodologies are critically reviewed and compared with process mining project elements derived from process mining practitioner experiences and available literature on process mining challenges and enablers. In total 27 interviews with process mining experts of consultancy firms and professionals at local governments have been conducted. Results show that overall existing process mining methodologies lack focus on stakeholder involvement, quantifying and selecting improvement actions, communicating quick wins and results. Also considering organizational commitment and data availability as prerequisites for process mining projects, process selection, vendor- and tool selection, acting on low familiarity with process mining is lacking in various methodologies. Finally, creating a dashboard with flexibility to include self-selected KPIs and metrics, and applying process mining on a continuous basis is considered important by interviewees while is lacking in methodologies. In future research on process mining methodologies it is recommended to take these elements into account. This is expected to give process mining practitioners guidance and support in applying process mining in organizations and stimulate the adoption of process mining in organizations.

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Acknowledgments

We would like to thank the interviewees for sharing their process mining experiences with us. We also would like to thank the Twente Regio Deal, Saxion University of Applied Sciences and Infotopics for support and funding.

Author information

Authors and Affiliations

  1. University of Twente, Drienerlolaan5, 7522 NB, Enschede, Netherlands

    Evelyn Zuidema-Tempel, Robin Effing & Jos van Hillegersberg

  2. Saxion University of Applied Sciences, Handelskade 75, 7417 DH, Deventer, Netherlands

    Evelyn Zuidema-Tempel

  3. Jheronimus Academy of Data Science, Sint Janssingel 92, 5211 DA, ’s-Hertogenbosch, Netherlands

    Jos van Hillegersberg

Authors
  1. Evelyn Zuidema-Tempel
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  2. Robin Effing
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  3. Jos van Hillegersberg
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Corresponding author

Correspondence to Evelyn Zuidema-Tempel .

Editor information

Editors and Affiliations

  1. Sapienza University of Rome, Rome, Italy

    Claudio Di Ciccio

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Remco Dijkman

  3. Universidad de Sevilla, Seville, Spain

    Adela del Río Ortega

  4. Technical University of Munich, Garching, Germany

    Stefanie Rinderle-Ma

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Zuidema-Tempel, E., Effing, R., van Hillegersberg, J. (2022). Bridging the Gap Between Process Mining Methodologies and Process Mining Practices. In: Di Ciccio, C., Dijkman, R., del Río Ortega, A., Rinderle-Ma, S. (eds) Business Process Management Forum. BPM 2022. Lecture Notes in Business Information Processing, vol 458. Springer, Cham. https://doi.org/10.1007/978-3-031-16171-1_5

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  • DOI: https://doi.org/10.1007/978-3-031-16171-1_5

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-031-16171-1

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