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Analyzing Variable Human Actions for Robotic Process Automation

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Book cover Business Process Management (BPM 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13420))

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Abstract

Robotic Process Automation (RPA) provides a means to automate mundane and repetitive human tasks. Task Mining approaches can be used to discover the actions that humans take to carry out a particular task. A weakness of such approaches, however, is that they cannot deal well with humans who carry out the same task differently for different cases according to some hidden rule. The logs that are used for Task Mining generally do not contain sufficient data to distinguish the exact drivers behind this variability. In this paper, we propose a new Task Mining framework that has been designed to support engineers who wish to apply RPA to a task that is subject to variable human actions. This framework extracts features from User Interface (UI) Logs that are extended with a new source of data, namely screen captures. The framework invokes Supervised Machine Learning algorithms to generate decision models, which characterize the decisions behind variable human actions in a machine-and-human-readable form. We evaluated the proposed Task Mining framework with a set of synthetic UI Logs. Despite the use of only relatively small logs, our results demonstrate that a high accuracy is generally achieved.

This research has been supported by the Spanish Ministry of Science, Innovation and Universities under the NICO project (PID2019-105455GB-C31) and the Centro para el Desarrollo Tecnológico Industrial (CDTI) of Spain under the CODICE project (EXP 00130458/IDI-20210319 - P018-20/E09) and by the FPU scholarship program, granted by the Spanish Ministry of Education and Vocational Training (FPU20/05984).

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Notes

  1. 1.

    Availabe at: www.spyrix.com and bestxsoftware.com/es/.

  2. 2.

    We trained the model with this dataset: https://doi.org/10.5281/zenodo.2530277.

  3. 3.

    The set of problems are available at: https://doi.org/10.5281/zenodo.5734323.

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Authors and Affiliations

  1. Departamento de Lenguajes y Sistemas Informáticos, Escuela Técnica Superior de Ingeniería Informática, Avenida Reina Mercedes, s/n, 410121, Sevilla, Spain

    A. Martínez-Rojas, A. Jiménez-Ramírez & J. G. Enríquez

  2. Department of Information and Computing Sciences, Utrecht University, Princetonplein 5, Utrecht, 3584 CC, The Netherlands

    H. A. Reijers

Authors
  1. A. Martínez-Rojas
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  2. A. Jiménez-Ramírez
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  3. J. G. Enríquez
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  4. H. A. Reijers
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Correspondence to A. Martínez-Rojas .

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Editors and Affiliations

  1. Sapienza University of Rome, Rome, Italy

    Claudio Di Ciccio

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Remco Dijkman

  3. Universidad de Sevilla, Seville, Spain

    Adela del Río Ortega

  4. Technical University of Munich, Garching, Germany

    Stefanie Rinderle-Ma

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Martínez-Rojas, A., Jiménez-Ramírez, A., Enríquez, J.G., Reijers, H.A. (2022). Analyzing Variable Human Actions for Robotic Process Automation. In: Di Ciccio, C., Dijkman, R., del Río Ortega, A., Rinderle-Ma, S. (eds) Business Process Management. BPM 2022. Lecture Notes in Computer Science, vol 13420. Springer, Cham. https://doi.org/10.1007/978-3-031-16103-2_8

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  • DOI: https://doi.org/10.1007/978-3-031-16103-2_8

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