Abstract
The concern of patient referral service has raised much attention in recent years. A newly-developed e-consultation service offers a communication platform for primary care physicians (PCPs) and specialists. The goal of this work is to find out the impact of information design in such a referral system. The complete information situation is regarded as a basic case in this study. Interestingly, our finding shows that a complete information disclosure policy may negatively affect patients’ collective welfare. Therefore, a more delicate information design can help to further reduce possible welfare loss.
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Chen, Z., Chen, Y., He, Q. (2021). Information Design for E-consult Between Vertically Competing Healthcare Providers. In: Qiu, R., Lyons, K., Chen, W. (eds) AI and Analytics for Smart Cities and Service Systems. ICSS 2021. Lecture Notes in Operations Research. Springer, Cham. https://doi.org/10.1007/978-3-030-90275-9_23
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