Abstract
The paper analyzes the factors affecting customer satisfaction with the quality when using Vietnam’s seafood logistics service through SEM (structural equation model). From the result of this model, the authors found five groups of factors affecting satisfaction with seafood quality, including human resources in logistics, technology, delivery and product packaging, shipping capacity, and reputation of enterprises. All of these factors have a positive impact on this service. The meaning of this study is to give the useful references in planning policies for seafood logistics in Vietnam.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Bernstein, I. H., & Nunnally, J. C. (1994). A catastrophe model for developing service satisfaction strategies. Marketing, 56, 83–95.
Hair Jr, J., et al., (1998). Multivariate Data Analysis (287–386). New Jersey, Prentice Hall.
Meyers, L. S., Gamst, G., & Guarino, A. J. (2016). Applied multivariate research: Design and interpretation (1104 pages). SAGE.
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory. (3rd ed.). New York, NY: McGraw-Hill.
Peterson, R. A. (1994). A meta-analysis of Cronbach’s coefficient alpha. Journal of Consumer Research, 21(2), 381–391.
Tabachnick, B. G., & Fidell, L. S. (1996). Using Multivariate Statistics (3rd ed.). New York: Harper Collins.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Van Dao, H., Do, V.Q., Vu, T.M.N., Nguyen, T.K. (2022). Analysis of the Factors Affecting Satisfaction of the Quality of Seafood Logistics in Vietnam. In: Nguyen, A.T., Hens, L. (eds) Global Changes and Sustainable Development in Asian Emerging Market Economies Vol. 1. Springer, Cham. https://doi.org/10.1007/978-3-030-81435-9_6
Download citation
DOI: https://doi.org/10.1007/978-3-030-81435-9_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-81434-2
Online ISBN: 978-3-030-81435-9
eBook Packages: Earth and Environmental ScienceEarth and Environmental Science (R0)