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The Effects of the Covid-19 Pandemic on E-Commerce: A Survey on Brazilian Consumer Behavior

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Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021) (IEA 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 222))

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Abstract

Brazil’s e-commerce system has changed around insecurity and low-quality delivery, not being efficient and effective. In response to the Covid-19 pandemic, the Brazilian population was forced to leave insecurity and use e-commerce. But are the significant issues resolved? How do people shop online? What does the Brazilian market like when shopping online? In what ways do Brazilians use e-commerce? Has behavior changed? These are the critical aspects of this study. In an online survey of convenience, a probability sample conducted using a snowball method. The survey pointed out that the acceleration of e-commerce shows the urgency to ensure that the country can better use e-commerce to take advantage of the digitalization opportunities and help the government in its economic recovery.

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Authors and Affiliations

  1. School of Engineering of Lorena, Department of Basic and Environmental Sciences, University of Sao Paulo, Lorena, SP, Brazil

    Eduardo Ferro dos Santos

  2. Nuclear Engineering Institute, National Nuclear Energy Commission, Rio de Janeiro, RJ, Brazil

    Paulo Victor Rodrigues de Carvalho

  3. Industrial Engineering and Computer Sciences Program, Federal University of Rio de Janeiro, Rio de Janeiro, RJ, Brazil

    José Orlando Gomes

Authors
  1. Eduardo Ferro dos Santos
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  2. Paulo Victor Rodrigues de Carvalho
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  3. José Orlando Gomes
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Corresponding authors

Correspondence to Eduardo Ferro dos Santos or José Orlando Gomes .

Editor information

Editors and Affiliations

  1. Département de génie mécanique, Université de Moncton, Moncton, NB, Canada

    Nancy L. Black

  2. Department of Mechanical and Industrial Engineering, Ryerson University, Toronto, ON, Canada

    W. Patrick Neumann

  3. Toronto, ON, Canada

    Ian Noy

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© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

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dos Santos, E.F., de Carvalho, P.V.R., Gomes, J.O. (2021). The Effects of the Covid-19 Pandemic on E-Commerce: A Survey on Brazilian Consumer Behavior. In: Black, N.L., Neumann, W.P., Noy, I. (eds) Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021). IEA 2021. Lecture Notes in Networks and Systems, vol 222. Springer, Cham. https://doi.org/10.1007/978-3-030-74611-7_74

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  • DOI: https://doi.org/10.1007/978-3-030-74611-7_74

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-74610-0

  • Online ISBN: 978-3-030-74611-7

  • eBook Packages: EngineeringEngineering (R0)

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