Abstract
In this chapter, we introduce the overall approach of the book, that is, using microanalytic methods for analysing digital interaction. We discuss how, and why, microanalysis is a relevant approach for analysing digital interaction. We present an overview of three different microanalytic methods which are used by authors in subsequent chapters: conversation analysis, membership categorisation analysis and discursive psychology. We discuss the approach of these methods of analysis, and provide a brief summary of their key concepts. We also outline the history of microanalytic approaches to online interaction, focusing on the underpinnings of such research and how the field has developed. Finally, we provide an overview of the overall structure of the book.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Arminen, I., Licoppe, C., & Spagnolli, A. (2016). Respecifying mediated interaction. Research on Language and Social Interaction, 49(4), 290–309. https://doi.org/10.1080/08351813.2016.1234614
Berglund, T. Ö. (2009). Disrupted turn adjacency and coherence maintenance in instant messaging conversations. Language@Internet, 6(2). Retrieved from http://www.languageatinternet.org/articles/2009/2106
Billig, M. (1996). Arguing and thinking: A rhetorical approach to social psychology. Cambridge: Cambridge University Press.
Bull, P. (2013). Communication under the microscope: The theory and practice of microanalysis. London: Routledge.
Cherny, L. (1999). Conversation and community: Chat in a virtual world. Stanford, CA: Center for the Study of Language and Information.
Collister, L. B. (2011). *-repair in online discourse. Journal of Pragmatics, 43(3), 918–921. https://doi.org/10.1016/j.pragma.2010.09.025
Crystal, D. (2006). Language and the internet (2nd ed.). London: Cambridge University Press. https://doi.org/10.1017/CBO9780511487002
Derks, D., Bos, A. E., & Von Grumbkow, J. (2008). Emoticons and online message interpretation. Social Science Computer Review, 26(3), 379–388.
Dynel, M. (2014). Participation framework underlying YouTube interaction. Journal of Pragmatics, 73, 37–52.
Edwards, D., & Potter, J. (1992). Discursive psychology. London: Sage.
Garcia, A. C., & Jacobs, J. B. (1999). The eyes of the beholder: Understanding the turn-taking system in quasi-synchronous computer-mediated communication. Research on Language and Social Interaction, 32(4), 337–367.
Giles, D., Stommel, W., Paulus, T., Lester, J., & Reed, D. (2015). Microanalysis of online data: The methodological development of “digital CA”. Discourse, Context & Media, 7, 45–51. https://doi.org/10.1016/j.dcm.2014.12.002
Giles, D., Stommel, W., & Paulus, T. M. (2017). The microanalysis of online data: The next stage. Journal of Pragmatics, 115, 37–41. https://doi.org/10.1016/j.pragma.2017.02.007
Giles, D. C. (2018). Twenty-first century celebrity: Fame in digital culture. Bingley: Emerald.
Goffman, E. (1981). Forms of talk. Philadelphia: University of Pennsylvania Press.
Heath, C., & Luff, P. (1993). Disembodied conduct: Interactional asymmetries in video-mediated communication. In G. Button (Ed.), Technology in working order: Studies of work, interaction, and technology (pp. 35–54). London: Routledge.
Herring, S. C. (1999). Interactional coherence in CMC. Journal of Computer-Mediated Communication, 4(4). Retrieved from http://www.ascusc.org/jcmc/vol4/issue4/herring.html.
Housley, W., Webb, H., Edwards, A., Procter, R., & Jirotka, M. (2017). Digitizing Sacks? Approaching social media as data. Qualitative Research, 17(6), 627–644. https://doi.org/10.1177/1468794117715063
Hutchby, I. (2001). Technologies, texts and affordances. Sociology, 35(2), 441–456. https://doi.org/10.1177/S0038038501000219
Licoppe, C. (2017a). Showing objects in Skype video-mediated conversations. From showing gestures to showing sequences. Journal of Pragmatics, 110, 63–82. https://doi.org/10.1016/j.pragma.2017.01.007
Licoppe, C. (2017b). Skype appearances, multiple greetings and ‘coucou’. The sequential organization of video-mediated conversation openings. Journal of Pragmatics, 27(3), 351–386.
Licoppe, C., & Morel, J. (2012). Video-in-interaction: “talking heads” and the multimodal organization of mobile and skype video calls. Research on Language and Social Interaction, 45(4), 399–429. https://doi.org/10.1080/08351813.2012.724996
Licoppe, C., & Morel, J. (2018). Visuality, text and talk, and the systematic organization of interaction in periscope live video streams. Discourse Studies, 20(5), 637–665. https://doi.org/10.1177/1461445618760606
Markman, K. M., & Oshima, S. (2017). Pragmatic play? Some possible functions of English emoticons and Japanese Kaomoji in computer-mediated discourse [Preprint]. SocArXiv. https://doi.org/10.31235/osf.io/qa764
Maynard, D. W. (2012). Everyone and no one to turn to: Intellectual roots and contexts for conversation analysis. In The handbook of conversation analysis (pp. 9–31). John Wiley & Sons, Ltd. https://doi.org/10.1002/9781118325001.ch2
McKenna, K. Y., & Bargh, J. A. (2000). Plan 9 from cyberspace: The implications of the internet for personality and social psychology. Personality and Social Psychology Review, 4(1), 57–75.
McVittie, C., Sambaraju, R., & Bain, F. (2020). ‘I love James blunt as much as I love herpes’–‘I love that you’re not ashamed to admit you have both’: Attempted insults and responses on twitter. Language & Communication, 76, 23–34.
Meredith, J. (2014). Chatting online: Comparing spoken and online written interaction between friends. Thesis, Loughborough University. Retrieved from https://repository.lboro.ac.uk/articles/thesis/Chatting_online_comparing_spoken_and_online_written_interaction_between_friends/9479531
Meredith, J. (2017). Analysing technological affordances of online interactions using conversation analysis. Journal of Pragmatics, 115, 42–55. https://doi.org/10.1016/j.pragma.2017.03.001
Meredith, J. (2019). Conversation analysis and online interaction. Research on Language and Social Interaction, 52(3), 241–256. https://doi.org/10.1080/08351813.2019.1631040
Meredith, J., & Potter, J. (2014). Conversation analysis and electronic interactions: Methodological, analytic and technical considerations. In Innovative methods and technologies for electronic discourse analysis (pp. 370–393). Hershey: IGI Global.
Meredith, J., & Stokoe, E. (2014). Repair: Comparing Facebook ‘chat’ with spoken interaction. Discourse & Communication, 8(2), 181–207.
Nonnecke, B., & Preece, J. (1999). Shedding light on lurkers in online communities. Ethnographic Studies in Real and Virtual Environments: Inhabited Information Spaces and Connected Communities, Edinburgh, 123128.
Oittinen, T. (2018). Multimodal accomplishment of alignment and affiliation in the local space of distant meetings. Culture and Organization, 24(1), 31–53. https://doi.org/10.1080/14759551.2017.1386189
Paulus, T., Warren, A., & Lester, J. N. (2016). Applying conversation analysis methods to online talk: A literature review. Discourse, Context & Media, 12, 1–10.
Petitjean, C., & Morel, E. (2017). “Hahaha”: Laughter as a resource to manage WhatsApp conversations. Journal of Pragmatics, 110, 1–19. https://doi.org/10.1016/j.pragma.2017.01.001
Potter, J. (2012). Discourse analysis and discursive psychology. In H. Cooper (Ed.), Quantitative, qualitative, neuropsychological and biological (Vol. 2, pp. 111–130). Washington, DC: American Psychological Association.
Potter, J., & Edwards, D. (2012). Conversation analysis and psychology. In J. Sidnell & T. Stivers (Eds.), The handbook of conversation analysis (pp. 701–725). John Wiley & Sons, Ltd. https://doi.org/10.1002/9781118325001.ch35
Reed, D. (2001). ‘Making conversation’: Sequential integrity and the local management of interaction on Internet newsgroups (p 10).
Reed, D. (2017). Performance and interaction on Soundcloud: Social remix and the fundamental techniques of conversation. Journal of Pragmatics, 115, 82–98. https://doi.org/10.1016/j.pragma.2017.01.012
Rintel, E. S., Mulholland, J., & Pittam, J. (2001). First things first: Internet relay chat openings. Journal of Computer-Mediated Communication, 6(3), JCMC634.
Sacks, H. (1992). Harvey sacks: Lectures on conversation (G. Jefferson, Ed.). Blackwell Publishers.
Sacks, H., Schegloff, E. A., & Jefferson, G. (1974). A simplest systematics for the organization of turn-taking in conversation. Language, 50(4), 696–735.
Sambaraju, R., & McVittie, C. (2020). Examining abuse in online media. Social and Personality Psychology Compass, 14(3), e12521.
Schegloff, E. A. (2007). Sequence organization in interaction: A primer in conversation analysis I (Vol. 1). Cambridge: Cambridge University Press.
Schegloff, E. A., Jefferson, G., & Sacks, H. (1974). A simplest systematics for the organization of turn-taking for conversation. Language, 50(4), 696–735.
Schegloff, E. A., & Sacks, H. (1973). Opening up closings. Semiotica, 8(4). https://doi.org/10.1515/semi.1973.8.4.289
Schönfeldt, J., & Golato, A. (2003). Repair in chats: A conversation analytic approach. Research on Language and Social Interaction, 36(3), 241–284. https://doi.org/10.1207/S15327973RLSI3603_02
Seuren, L., Wherton, J., Greenhalgh, T., Cameron, D., A’Court, C., & Shaw, S. (2020). Physical examinations via video? Qualitative study of video examinations in heart failure. using conversation analysis. Journal of Medical Internet Research, 22(2), e16694. https://doi.org/10.2196/16694
Stokoe, E. (2009). Doing actions with identity categories: Complaints and denials in neighbor disputes. Text & Talk, 29(1), 75–97.
Stokoe, E. (2012). Moving forward with membership categorization analysis: Methods for systematic analysis. Discourse Studies, 14(3), 277–303.
Stommel, W., & Koole, T. (2010). The online support group as a community: A micro-analysis of the interaction with a new member. Discourse Studies, 12(3), 357–378. https://doi.org/10.1177/1461445609358518
Stommel, W., Licoppe, C., & Stommel, M. (2020). “Difficult to assess in this manner”: An “ineffective” showing sequence in post-surgery video consultation. Social Interaction. Video-Based Studies of Human Sociality, 3(3), DOI: 10.7146/si.v3i3.122581.
Stommel, W., Van Goor, H., & Stommel, M. (2019). Other-attentiveness in video consultation openings: A conversation analysis of video-mediated versus face-to-face consultations. Journal of Computer-Mediated Communication, zmz015. https://doi.org/10.1093/jcmc/zmz015
Suler, J. (2004). The online disinhibition effect. Cyberpsychology & Behavior, 7(3), 321–326.
Tileagă, C., & Stokoe, E. (2015). Discursive psychology: Classic and contemporary issues. Abingdon: Routledge.
Tolins, J., & Samermit, P. (2016). GIFs as embodied enactments in text-mediated conversation. Research on Language and Social Interaction, 49(2), 75–91. https://doi.org/10.1080/08351813.2016.1164391
Tudini, V. (2015). Extending prior posts in dyadic online text chat. Discourse Processes, 52(8), 642–669. https://doi.org/10.1080/0163853X.2014.969138
Turkle, S. (2011). Life on the screen. New York: Simon and Schuster.
Turkle, S. (2017). Alone together: Why we expect more from technology and less from each other. London: Hachette.
Turkle, S. (2020, July 9). Technology and empathy after COVID-19. American Academy of Arts & Sciences. Retrieved from https://www.amacad.org/events/tech-empathy-covid-19
Wen, T. (2020, April 9). How coronavirus has transformed the way we communicate. Retrieved from https://www.bbc.com/worklife/article/20200408-coronavirus-how-lockdown-helps-those-who-fear-the-phone
Werry, C. C. (1996). Internet relay chat. In S. Herring (Ed.), Computer-mediated communication: Linguistic, social and cross-cultural perspectives (pp. 47–63). Amsterdam and Philadelphia: John Benjamins.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Meredith, J., Giles, D., Stommel, W.J.P. (2021). Introduction: The Microanalysis of Digital Interaction. In: Meredith, J., Giles, D., Stommel, W. (eds) Analysing Digital Interaction. Palgrave Studies in Discursive Psychology. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-64922-7_1
Download citation
DOI: https://doi.org/10.1007/978-3-030-64922-7_1
Published:
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-030-64921-0
Online ISBN: 978-3-030-64922-7
eBook Packages: Behavioral Science and PsychologyBehavioral Science and Psychology (R0)