Abstract
Emotional intelligence, discussed at length in part two of this book, has been defined as a set of personal, emotional and social skills that help individuals deal with the demands and challenges of everyday life (Bar-On, 2006). High EI was found to contribute to pro social behaviors and to positive social interactions, while low EI was linked to at-risk and aggressive behaviors. In a similar vein, negative links between EI and stress suggest that EI may moderate and mediate the relationships between stress and aggressive behaviors. Academic incivility is one form of aggressive behaviors that has been noted to be negatively associated with social-emotional skills such as empathy, self-regulation and stress-tolerance. In this chapter we propose several EI-based remedies to academic incivility.
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Itzkovich, Y., Alt, D., Dolev, N. (2020). Emotional Intelligence as a Remedy for Academic Incivility. In: The Challenges of Academic Incivility. SpringerBriefs in Education. Springer, Cham. https://doi.org/10.1007/978-3-030-46747-0_6
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