Security perceptions of Delhi commuters at Metro-bus interchange in multi modal perspective

Abstract

The operation of Metro, red (AC buses), green (Non-AC buses), purple (HoHo buses) and orange buses ( Cluster buses) has provided a new and strong image to public transport in Delhi. Due to availability of a large number of public modes, the concept of multi modal transport has led to success in Delhi and other Indian metropolitan cities. Integration and Interchange are two important components of multi modal transport system and hence security perceptions of the commuters’ at interchange need to be assessed for implementation of both general and specific security measures. In this context, qualitative model based on perceived relative importance of five security attributes of commuters’ at metro bus interchange has been developed. It is suggested that public transport sector has to make efforts and design the system to prepare and protect passengers and infrastructure. The other non-transport factors such as built environment, design, staff skills, awareness, regular inspection, uninterrupted power supply, etc can contribute to make public transport systems more secure. It is important to have policy level co-ordination among various operators and facilitators to follow up actions in emergency situations. Further, a separate “Multi Modal Transport Security Regulatory Authority” with strong fiscal base to support the cost of security measures and consequences of security failures, must be created.