Abstract
This article discusses the challenges of performance management on social assistance program. These challenges include measuring intangible outcome against unclear organizational objectives, de-coupling of performance management and performance enhancement, stressing on administrative accountability over out-come oriented culture. Then, strategies are suggested to handle these challenges in order to shift the performance management system from merely an auditing mechanism to an engine of change.
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Kwok, SM., Tam, D.M.Y. Challenges of Appraising Intangible Outcomes with Unclear Objectives: Performance Management Issues in Local Government in Ontario. Public Organiz Rev 11, 297–306 (2011). https://doi.org/10.1007/s11115-010-0125-4
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DOI: https://doi.org/10.1007/s11115-010-0125-4