Engagement and Retention: Essentials of Employee and Labor Relations

Abstract

Over the decades, human resources professionals are expected to also be expert as labor relations professionals and must know and understand the union environment in the country they operate on. This chapter provides insights on what are the relevant components that promote industrial peace and smooth working relationship between management and its employees. The focus is to qualify what an effective relations program should be and how it can prevent and resolve problems involving individuals which arise out of or affect work situations from a human resources standpoint. This would mean understanding first the components in the organization that may promote or hinder employee and labor relations. The main goal of employee and labor relations is to maintain employer–employee relationships that contribute to satisfactory productivity, motivation, and morale.