Transformation Journey from Offshore Service Provider to Global Innovator

Abstract

Infosys has gone through a strategic transformation journey from being a small offshore IT services provider to a respected global consulting and IT services firm focusing on optimizing, transforming, and innovating the business of its clients. Distinct strategic transformational waves led Infosys, at certain stages of its corporate history, to reinvent its business model and strategically adjust the direction for the future. Influential factors inside and outside the organization have enabled each transformational stage and critical success factors have contributed to a path of growth. In its current transformational wave commencing in 2011, Infosys clearly focuses on the European markets creating new significant value levers. The result is a new level of service that delivers business impact for Infosys clients. This strategic transformation was piloted in France and Germany and once again implies a major paradigm shift not only for Infosys as a multinational company of Indian origin, but also how Infosys is perceived by its clients. Till date, this transformational journey is an exemplary and unique example for professional service firms on how to successfully plan and implement change within an organization.