Abstract
This chapter is about personalization and adaptation in electronic commerce (e-commerce) applications. In the first part, we briefly introduce the challenges posed by e-commerce and we discuss how personalization strategies can help companies to face such challenges. Then, we describe the aspects of personalization, taken as a general technique for the customization of services to the user, which have been successfully employed in e-commerce Web sites. To conclude, we present some emerging trends and and we discuss future perspectives.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Abowd, D.A., Atkeson, C.G., Hong, J., Long, S., Pinkerton, M.: Cyberguide: a mobile context-aware tour guide. Wireless Networks 3(5), 421–433 (1996)
Abowd, G., Mynatt, E.: Charting past, present and future research in ubiquitous computing. ACM Transactions on Computer-Human Interaction, Special Issue on HCI in the new Millennium 7(1), 29–58 (2000)
Adidas: mi adidas - customised shoes for you (2005), http://www.adidas.com/products/miadidas04/content/UK/container.asp
Agrawal, R., Mannila, H., Srikant, R., Toivonen, H., Verkamo, A.: Fast discovery of association rules. Advances in Knowledge Discovery and Data Mining. MIT, Cambridge (1995)
Alani, H., Kim, S., Millard, D., Weal, M., Hall, W., Lewis, P., Shadbolt, N.: Automatic ontology-based knowledge extraction from Web documents. IEEE Intelligent Systems 18(1), 14–21 (2003)
Alani, H., Kim, S., Millard, D., Weal, M., Hall, W., Lewis, P., Shadbolt, N., Lewis, P., Shadbolt, N.: Using Protégé for automatic ontology instantiation. In: Proc. of 7th Int. Protégé Conf., Bethesda, Maryland (2004)
Alpert, S., Karat, J., Karat, C., Brodie, C., Vergo, J.: User attitudes regarding a user-adaptive eCommerce Web Site. User Modeling and User-Adapted Interaction 13(4), 373–396 (2003)
Amazon.com: online shopping for electronics, apparel, etc. (2006), http://www.amazon.com
Amendola, I., Cena, F., Console, L., Crevola, A., Gena, C., Goy, A., Modeo, S., Perrero, M., Torre, I., Toso, A.: UbiquiTO: a multi-device adaptive guide. In: Brewster, S., Dunlop, M.D. (eds.) Mobile Human-Computer Interaction – MobileHCI 2004. LNCS, vol. 3160, pp. 409–414. Springer, Heidelberg (2004)
ameris: Glossary of IT & internet terms (2005), http://www.ekeda.com/glossary_of_terms.cfm
André, E., Rist, T.: Presenting through performing: on the use of multiple lifelike characters in knowledge-based presentation systems. In: Proc. 2000 Int. Conf. on Intelligent User Interfaces (IUI’00), New Orleans, Louisiana, pp. 1–8. ACM Press, New York (2000)
Andrews, T., Curbera, F., Dholakia, H., Goland, Y., Klein, J., Leymann, F., Liu, K., Roller, D., Smith, D., Trickovic, S.T.I., Weerawarana, S.: Business Process Execution Language for Web Services version 1.1 (2003), http://www-106.ibm.com/developerworks/webservices/library/ws-bpel/
Arden, R.: Safe internet shopping with Microsoft Merchant System (2005), http://www.windowsitpro.com/Windows/Article/ArticleID/2799/2799.html
Ardissono, L., Botta, M., Costa, L.D., Petrone, G., Bellifemine, F., Difino, A., Negro, B.: Customer information sharing between e-commerce applications. In: Proc. WOA 2004 - Sistemi Complessi e Agenti Razionali, Torino, Italy (2004)
Ardissono, L., Gena, C., Torasso, P., Bellifemine, F., Difino, A., Negro, B.: User modeling and recommendation techniques for personalized Electronic Program Guides. In: Personalized Digital Television. Targeting Programs to Individual Users, Kluwer Academic Publishers, Dordrecht (2004)
Ardissono, L., Goy, A.: Dynamic generation of adaptive Web catalogs. In: Brusilovsky, P., Stock, O., Strapparava, C. (eds.) AH 2000. LNCS, vol. 1892, pp. 5–16. Springer, Heidelberg (2000)
Ardissono, L., Goy, A.: Tailoring the interaction with users in Web stores. User Modeling and User-Adapted Interaction 10(4), 251–303 (2000)
Ardissono, L., Goy, A., Petrone, G., Felfernig, A., Friedrich, G., Jannach, D., Zanker, M., Schaefer, R.: A framework for the development of personalized, distributed Web-based configuration systems. AI Magazine 24(3), 93–110 (2003)
Ardissono, L., Goy, A., Petrone, G., Segnan, M.: Personalization in Business-to-Consumer interaction. Communications of the ACM, Special Issue “The Adaptive Web” 45(5), 52–53 (2002)
Ardissono, L., Goy, A., Petrone, G., Segnan, M., Torasso, P.: INTRIGUE: personalized recommendation of tourist attractions for desktop and handset devices. Applied Artificial Intelligence, Special Issue. on Artificial Intelligence for Cultural Heritage and Digital Libraries 17(8-9), 687–714 (2003)
Avery, C., Resnick, P., Zeckhauser, R.: The market for evaluations. American Economic Review 89(3), 564–584 (1999)
Bae, S., Park, S., Ha, S.: Fuzzy Web ad selector based on Web usage mining. IEEE Intelligent Systems 18(6), 62–69 (2003)
Balabanovic̀, M., Shoham, Y.: Content-based, collaborative recommendation. Communications of the ACM 40(3) (1997)
Balke, W., Wagner, M.: Towards personalized selection of Web Services. In: Proc. of 12th Int. World Wide Web Conference (WWW’2003), Budapest (2003)
Balke, W., Wagner, M.: Through different eyes - assessing multiple conceptual views for querying Web Services. In: Proc. of 13th Int. World Wide Web Conference (WWW’2004), New York (2004)
Baus, J., Kray, C., Krüger, A.: Visualization of route descriptions in a resource-adaptive navigation aid. Cognitive Processing 2(2-3), 323–345 (2001)
Benyon, D.: Adaptive systems: a solution to usability problems. User Modeling and User-Adapted Interaction 3, 65–87 (1993)
Berger, C., Piller, F.: Customers as co-designers. IEE Manufacturing Engineer, 42–45 (August/September 2003)
Bertini, E., Kimani, S.: Mobile devices: opportunities for users with special needs. In: Chittaro, L. (ed.) Mobile HCI 2003. LNCS, vol. 2795, pp. 486–491. Springer, Heidelberg (2003)
Billsus, D., Brunk, C., Evans, C., Gladish, B., Pazzani, M.: Adaptive interfaces for ubiquitous Web access. Communications of the ACM, Special Issue on The Adaptive Web 45(5), 34–38 (2002)
Billsus, D., Pazzani, M.: A personal news agent that talks, learns and explains. In: Proc. 3rd Int. Conf. on Autonomous Agents (Agents ’99), Seattle, WA, pp. 268–275 (1999)
Blom, J., Monk, A.: One-to-one e-commerce: who’s the one? In: Proc. of Conf. on Human Factors in Computing Systems (CHI’01), Seattle, WA, pp. 341–342. ACM Press, New York (2001)
Blue Martini Retail: Sell more proactively. Blue Martini Software (2006)
Borriello, G., Chalmers, M., Marca, A.L., Nixon, P.: Delivering real-world ubiquitous location systems. Communications of the ACM, Special Issue on The Disappearing Computer 48(3), 36–41 (2005)
BroadVision: BROADVISION (2005), http://www.broadvision.com/
Brusilovsky, P.: Methods and techniques of Adaptive Hypermedia. User Modeling and User-Adapted Interaction 6(2-3), 87–129 (1996)
Brusilovsky, P.: Adaptive Hypermedia. User Modeling and User-Adapted Interaction 11(1-2), 87–110 (2001)
Bunt, A., Carenini, G., Conati, C.: Adaptive content presentation for the Web. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 409–432. Springer, Heidelberg (2007)
Burke, R.: Hybrid recommender systems: survey and experiments. User Modeling and User-Adapted Interaction 12(4), 289–322 (2002)
Burke, R.: Hybrid Web recommender systems. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 377–408. Springer, Heidelberg (2007)
Butler, P., Cales, R., Petersen, J., Banick, S., Denschikoff, C., McPherson, S., Melnick, D.: Using Microsoft Commercial Internet System (2005), http://docs.rinet.ru/MCIS/
Cappiello, C., Pernici, B., Plebani, P.: Quality-agnostic or quality-aware semantic service descriptions? In: Proc. W3C Workshop on Frameworks for Semantics in Web Services, Innsbruck, Austria (2005)
CAWICOMS: Customer-Adaptive Web Interface for the COnfiguration of products and services with Multiple Suppliers (2001), http://www.cawicoms.org
Chen, G., Kotz, D.: A Survey of Context-Aware Mobile Computing Research, Technical Report: TR2000-381. PhD thesis, Dartmouth College, Hanover, USA (2000)
Cheverst, K., Davies, N., Mitchell, K., Smith, P.: Providing tailored (context-aware) information to city visitors. In: Brusilovsky, P., Stock, O., Strapparava, C. (eds.) AH 2000. LNCS, vol. 1892, pp. 73–85. Springer, Heidelberg (2000)
Chin, D.: Empirical evaluation of user models and user-adapted systems. User Modeling and User-Adapted Interaction 11(1-2), 181–194 (2001)
Chittaro, L., Ranon, R.: New directions for the design of virtual reality interfaces to e-commerce sites. In: Proc. Int. Working Conf. on Advanced Visual Interfaces (AVI 2002), Trento, Italy, pp. 308–315 (2002)
Chittaro, L., Ranon, R.: Adaptive 3D Web sites. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 433–464. Springer, Heidelberg (2007)
ChoiceStream, Inc.: Choicestream personalization survey. Research brief (2005)
Ciravegna, F., Lavelli, L.: LearningPinocchio: Adaptive information extraction for real world applications. Journal of Natural Language Engineering 10(2) (2004)
Clarke, I.: Emerging value propositions for m-commerce. Journal of Business Strategies 318(2), 133–148 (2001)
Coninx, K., Luyten, K., Vandervelpen, C., den Bergh, J.V., Creemers, B.: Dygimes: dynamically generating interfaces for mobile computing devices and embedded systems. In: Chittaro, L. (ed.) Mobile HCI 2003. LNCS, vol. 2795, pp. 61–70. Springer, Heidelberg (2003)
Corrigan, D.: Achieving advantage with operational customer data integration and management. Data integration solutions (2006)
Coutaz, J., Crowley, J., Dobson, S., Garlan, D.: Context is key. Communications of the ACM, Special Issue on The. Disappearing Computer 48(3), 49–53 (2005)
Dees, W.: Device independent user interfaces. In: Proc. of 12th Int. World Wide Web Conference (WWW’2003), Budapest, pp. 209–249 (2003)
Dey, A., Abowd, D.: Towards a better understanding of context and context-awareness. In: Proc. CHI2000 Workshop on the What, Who, Where, When and How of Context-Awareness, The Hague, Netherlands (2000)
Dourish, P.: What we talk about when we talk about context. Personal and Ubiquitous Computing 8(1), 19–30 (2004)
ebay: The world’s online marketplace (2006), http://www.ebay.com
Feldman, S.: Delivering real-world ubiquitous location systems. IEEE Internet Computing 4(6), 74–75 (2000)
Fink, J., Kobsa, A.: A review and analysis of commercial user modeling servers for personalization on the World Wide Web. User. Modeling and User.-Adapted Interaction, Special Issue on Deployed User. Modeling 10(2-3), 209–249 (2000)
Fink, J., Kobsa, A., Nill, A.: Adaptable and adaptive information access for all users, including disabled and the elderly. In: Proc. 6th Conf. on User Modeling, Chia Laguna, Italy, pp. 171–173 (1997)
Fithian, R., Iachello, G., Moghazy, J., Pousman, Z., Stasko, J.: The design and evaluation of mobile location-aware handheld event planner. In: Chittaro, L. (ed.) Mobile HCI 2003. LNCS, vol. 2795, pp. 145–160. Springer, Heidelberg (2003)
Garmin Ltd.: Streetpilot 2650 (2003), http://www.garmin.com/products/spIII
Gaudin, S.: Study: personalization not secret to e-commerce. DATAMATION - EARTH-WEB (2003)
Geller, M., Bruner, R.: Interactive marketing and consumer packaged goods. In: search of CPG marketing gold. DoubleClick email solutions (2005)
Gena, C.: Evaluation methodologies and user involvement in user modeling and adaptive systems. PhD thesis, University of Torino (2002)
Gena, C., Weibelzahl, S.: Usability engineering for the Adaptive Web. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 720–762. Springer, Heidelberg (2007)
Gilmore, J., Pine, B.: The four faces of mass customization. Harvard Business Review 75, 91–101 (1997)
Greco, S.: The road to one-to-one marketing. Inc. Magazine (1997), http://www.inc.com/magazine/19951001/2433.html
Hall, C.: Business intelligence - the personalization equation. Software Magazine (April 2001)
Healey, J., Hosn, R., Maes, S.H.: Adaptive content for device independent multi-modal browser applications. In: Brewster, S., Dunlop, M.D. (eds.) Mobile Human-Computer Interaction – MobileHCI 2004. LNCS, vol. 3160, pp. 401–405. Springer, Heidelberg (2004)
Herder, E., van Dijk, B.: Personalized adaptation to device characteristics. In: De Bra, P., Brusilovsky, P., Conejo, R. (eds.) AH 2002. LNCS, vol. 2347, pp. 598–602. Springer, Heidelberg (2002)
Herlocker, J., Konstan, J., Riedl, J.: Explaining collaborative filtering recommendations. In: Proc. ACM 2000 Conf. on Computer Supported Cooperative Work, Philadelphia, PA (2000)
Hinz, M., Fiala, Z., Wehner, F.: Personalization-based optimization of Web interfaces for mobile devices. In: Brewster, S., Dunlop, M.D. (eds.) Mobile Human-Computer Interaction – MobileHCI 2004. LNCS, vol. 3160, pp. 204–215. Springer, Heidelberg (2004)
IBM: IBM WebSphere Commerce - xpress edition (2005), http://www-306.ibm.com/software/websphere/sw-bycategory/subcategory/SWH00.html
IBM: WebSphere software - business integration solutions (2005), http://www-306.ibm.com/software/websphere/
ILOG: ILOG JConfigurator (2002), http://www.ilog.com/products/jconfigurator/
Jameson, A., Schäfer, R., Simons, J., Weis, T.: Adaptive provision of evaluation-oriented information: tasks and techniques. In: Proc. 14th IJCAI, Montreal, pp. 1886–1893 (1995)
Jameson, A., Smyth, B.: Recommending to groups. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 596–627. Springer, Heidelberg (2007)
JBoss, the Professional Open Source Company: JBoss Application Server (2005), http://www.jboss.org/products/jbossas
Jupiter Research: Beyond the personalization myth. Site Technologies & Operations (2003)
Karat, C., Brodie, C., Karat, J., Vergo, J., Alpert, S.: Personalizing the user experience on ibm.com. IBM Systems Journal 42(4), 686–701 (2003)
Kay, J., Kummerfeld, B., Lauder, P.: Personis: a server for user models. In: De Bra, P., Brusilovsky, P., Conejo, R. (eds.) AH 2002. LNCS, vol. 2347, pp. 203–212. Springer, Heidelberg (2002)
Kazienko, P., Adamski, M.: Personalized Web advertising method. In: de Bra, P., Nejdl, W. (eds.) AH 2004. LNCS, vol. 3137, pp. 146–155. Springer, Heidelberg (2004)
Kelly, S.: Data warehousing: the route to mass customization. Wiley, New York (1996)
Kinsgstone, S.: Balancing cost reduction with value generation when delivering customer-centric services. Customer-Centric Strategies (2005)
Kobsa, A.: Generic user modeling systems. User Modeling and User-Adapted Interaction, Ten Year Anniversary Issue (2000)
Kobsa, A.: Personalized hypermedia and international privacy. Communication of the ACM 45(5), 64–67 (2002)
Kobsa, A.: Generic user modeling systems. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 136–154. Springer, Heidelberg (2007)
Kobsa, A.: Privacy-enhanced Web personalization. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 628–670. Springer, Heidelberg (2007)
Kobsa, A., Koenemann, J., Pohl, W.: Personalized hypermedia presentation techniques for improving online customer relationships. The Knowledge Engineering Review 16(2), 111–155 (2001)
Kobsa, A., Schreck, J.: Privacy through pseudonymity in user-adaptive systems. ACM Transactions on Internet Technology 3(2), 149–183 (2002)
Kray, C., Baus, J.: A survey of mobile guides. In: Proc. HCI Workshop on mobile guides, at Mobile HCI 2004, Udine, Italy (2004)
Krüger, A., Baus, J., Heckmann, D., Kruppa, M., Wasinger, R.: Adaptive mobile guides. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 521–549. Springer, Heidelberg (2007)
Langheinrich, M., Nakamura, A., Abe, N., Kamba, T., Koseki, Y.: Unintrusive customization techniques for Web advertising. Computer Networks 31(11-16), 1259–1272 (1999)
Lee, Y.E., Benbasat, I.: Interface design for mobile commerce. Communications of the ACM 46(12), 49–52 (2003)
Liberty Alliance Developer Forum: Liberty alliance project specifications (2004), http://www.projectliberty.org/specs/
Linden, G., Smith, B., York, J.: Amazon.com recommendations - item-to-item collaborative filtering. IEEE Internet Computing, 76–80 (Jan.- (Feb 2003)
MacKay, B., Watters, C., Duffy, J.: Web page transformation when switching devices. In: Brewster, S., Dunlop, M.D. (eds.) Mobile Human-Computer Interaction – MobileHCI 2004. LNCS, vol. 3160, pp. 228–239. Springer, Heidelberg (2004)
Malaka, R., Zipf, A.: DEEP MAP - challenging IT research in the framework of a tourist information system. In: Proc. ENTER 2000, Information and Communication Technologies in Tourism, Barcelona, Spain, pp. 15–27. Springer, Heidelberg (2000)
Mandell, D.J., McIlraith, S.A.: Adapting BPEL4WS for the Semantic Web: The bottom-up approach to Web Service interoperation. In: Fensel, D., Sycara, K.P., Mylopoulos, J. (eds.) ISWC 2003. LNCS, vol. 2870, pp. 227–241. Springer, Heidelberg (2003)
Marcias, M., Gonzalez, J., Sanchez, F.: On adaptability of Web sites for visually handicapped people. In: De Bra, P., Brusilovsky, P., Conejo, R. (eds.) AH 2002. LNCS, vol. 2347, pp. 264–273. Springer, Heidelberg (2002)
Masthoff, J.: Group modeling: Selecting a sequence of television items to suit a group of viewers. User Modeling and User-Adapted Interaction 14(1), 37–85 (2004)
Maybury, M., Brusilovsky, P., (eds.): The adaptive Web. Communications of the ACM 45 (2002)
McCarthy, K., Reilly, J., McGinty, L., Smyth, B.: On the dynamic generation of compound critiques in conversational recommender systems. In: de Bra, P., Nejdl, W. (eds.) AH 2004. LNCS, vol. 3137, pp. 176–184. Springer, Heidelberg (2004)
McIlraith, S., Son, T., Zeng, H.: Semantic Web Services. IEEE Intelligent Systems 16(2), 46–53 (2001)
McKeown, K.: Discourse strategies for generating natural-language text. Artificial Intelligence 27, 1–41 (1985)
Milosavljevic, M.: The automatic generation of comparison in descriptions of entities. PhD thesis, Macquarie University, Sydney (1999)
Mori, G., Paternò, F., Santoro, C.: Tool support for designing nomadic applications. In: Proc. 8th Int. Conf. on Intelligent User Interfaces (UI’03), Miami Beach, Florida, pp. 141–148. ACM Press, New York (2003)
Ndiaye, A., Jameson, A.: Predictive role taking in dialog: global anticipation feedback based on transmutability. In: Proc. 5th Int. Conf. on User Modeling, Kailua-Kona, Hawaii, pp. 137–144 (1996)
Netscape: Netscape MerchantXpert (2005), http://wp.netscape.com/merchantxpert/index.html
OASIS: OASIS Web Services Business Process Execution Language (2005), http://www.oasis-open.org/committees/documents.php?wg_abbrev=wsbpel
Omelayenko, B.: Learning of ontologies from the Web: the analysis of existent approaches. In: Van den Bussche, J., Vianu, V. (eds.) ICDT 2001. LNCS, vol. 1973, Springer, Heidelberg (2000)
Opperman, R.: Adaptive user support - Ergonomic design of manually and automatically adaptable software. Lawrence Erlbaum Associates, Hillsdale (1994)
Oracle: Oracle Application Server (2005), http://www.oracle.com/appserver/index.html
O’Sullivan, D., Smyth, B., Wilson, D., Donald, K.M., Smeaton, A.: Interactive television personalisation. From guides to programmes. In: Ardissono, L., Maybury, M., Kobsa, A. (eds.) Personalized Digital Television. Targeting programs to individual users, pp. 73–92. Kluwer, Dordrecht (2004)
Papazoglou, M., Georgakopoulos, D.: Service-Oriented Computing. Communications of the ACM 46(10) (2003)
Pashtan, A., Kollipara, S., Pearce, M.: Adapting content for wireless Web Services. IEEE Internet Computing 7(1), 74–78 (2003)
Pazzani, M., Billsus, D.: Content-based recommendation systems. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 325–341. Springer, Heidelberg (2007)
Peppers, D., Rogers, M.: The one to one future: building relationships one customer at a time. Currency Doubleday, New York (1993)
Peppers, D., Rogers, M.: Enterprise one to one. Currency Doubleday, New York (1997)
Pierrakos, D., Paliouras, G., Papatheodorou, C., Spyropoulos, C.: Web usage mining as a tool for personalization: a survey. User Modeling and User-Adapted Interaction 13(4), 311–372 (2003)
Piller, F., Müller, M.: A new marketing approach to mass customisation. Int. Journal of Computer Integrated Manufacturing 17(7), 583–593 (2004)
Pine, B., Gilmore, J.: The experience economy. Harvard Business School Press, Boston (1999)
Popp, H., Lödel, D.: Fuzzy techniques and user modeling in sales assistants. User Modeling and User-Adapted Interaction 6, 349–370 (1996)
Poslad, S., Laamanen, H., Malaka, R., Nick, A., Buckleand, P., Zipf, A.: CRUMPET: CReation of User-friendly Mobile services PErsonalised for Tourism. In: Proc. 3G2001 Mobile Communication Technologies, London, UK, pp. 28–32 (2001)
Pospischil, G., Umlauft, M., Michlmayr, E.: Designing lol@, a mobile tourist guide for UMTS. In: Paternó, F. (ed.) Mobile HCI 2002. LNCS, vol. 2411, pp. 140–154. Springer, Heidelberg (2002)
Pu, P., Faltings, B., Torrens, M.: Effective interaction principles for online product search environments. In: Proc. IEEE/WIC/ACM Int. Joint Conf. on Intelligent Agent Technology and Web Intelligence, Beijing, China, pp. 724–727. ACM Press, New York (2004)
Rao, B., Minakakis, L.: Evolution of mobile location-based services. Communications of the ACM 46(12), 61–65 (2003)
Reichheld, F.: The loyalty effect. Harvard Business School Press, Boston (1996)
Resnick, P., Varian, H.: Special Issue on Recommender Systems. Communications of the ACM 40 (1997)
Rich, E.: Stereotypes and user modeling. In: Kobsa, A., Wahlster, W. (eds.) User Models in Dialog Systems, pp. 35–51. Springer, Heidelberg (1989)
Richter, K., Enge, M.: Multi-modal framework to support users with special needs in interaction with public information systems. In: Chittaro, L. (ed.) Mobile HCI 2003. LNCS, vol. 2795, pp. 286–301. Springer, Heidelberg (2003)
Rutledge, P.: Let’s get personal: enhancing the customer experience with Web personalization. Patrice-Anne Rutledge (2003)
Sacco, G.: Dynamic taxonomies: a model for large information bases. IEEE Trans. on Knowledge and Data Engineering 12(3), 468–479 (2000)
Sadeh, N.: Mobile commerce: new technologies, services and business models. Wiley & Sons, Chichester (2002)
Sarker, S., Wells, J.D.: Understanding mobile handheld device use and adoption. Communications of the ACM 46(12), 35–40 (2003)
Sarwar, B., Karypis, G., Konstan, J., Riedl, J.: Item-based collaborative filtering recommendation algorithms. In: Proc. of 10th Int. World Wide Web Conference. WWW’2001, Hong Kong (2001)
Schafer, J., Frankowski, D., Herlocker, J., Sen, S.: Collaborative filtering recommender systems. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 291–324. Springer, Heidelberg (2007)
Schafer, J., Konstan, J., Riedl, J.: Recommender systems in e-commerce. In: Proc. of the ACM Conference on Electronic Commerce, Denver, Colorado, pp. 158–166. ACM Press, New York (1999)
Senn, J.A.: The emergence of m-commerce. Computer 33(12), 148–151 (2000)
Smyth, B.: Case-base recommendation. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web: Methods and Strategies of Web Personalization. LNCS, vol. 4321, pp. 342–376. Springer, Heidelberg (2007)
Smyth, B., Cotter, P.: The plight of the navigator: solving the navigation problem for wireless portals. In: De Bra, P., Brusilovsky, P., Conejo, R. (eds.) AH 2002. LNCS, vol. 2347, pp. 328–337. Springer, Heidelberg (2002)
Stafford, T.F., Gillenson, M.L.: Mobile commerce: what it is and what it could be. Communications of the ACM 46(12), 33–34 (2003)
Sun, J.: Information requirement elicitation in mobile commerce. Communications of the ACM 46(12), 45–47 (2003)
Sun Microsystems, Inc.: Java 2 Platform Enterprise Edition (2002), http://java.sun.com/j2ee/
Sycara, K., Paolucci, M., Soudry, J., Srinivasan, N.: Dynamic discovery and coordination of agent-based Semantic Web services. IEEE Internet Computing 8(3), 66–73 (2004)
Tam, K., Ho, S.: Web personalization: is it effective? Perspectives, 53–57 (Sept.- Oct 2003)
TeleMutuo: TeleMutuo, risparmiamo i tuoi soldi (2006), http://www.telemutuo.it
Tilson, R., Dong, J., Martin, S., Kieke, E.: Factors and principles affecting the usability of four e-commerce sites. In: Proc. 4th Conf. on Human Factors and the Web, Basking Ridge, NJ, USA (1998)
TomTom: Tomtom go (2004), http://www.tomtom.com
Tseng, M., Piller, T. (eds.): The customer centric enterprise. Advances in Mass Customization and personalization. Springer, New York (2003)
Turban, E., King, D., Lee, J., Viehland, D.: Electronic Commerce 2004: A Managerial Perspective. Prentice-Hall, Englewood Cliffs (2004)
Urbaczewski, A., Valacich, J., Jessup, L. (eds.): Mobile commerce. Opportunities and challenges. Communications of the ACM 46 (2003)
van Setten, M., Pokraev, S., Koolwaaij, J.: Context-aware recommendations in the mobile tourist application COMPASS. In: De Bra, P., Nejdl, W. (eds.) AH 2004. LNCS, vol. 3137, pp. 235–244. Springer, Heidelberg (2004)
Venkatesh, V., Ramesh, V., Massey, A.P.: Understanding usability in mobile commerce. Communications of the ACM 46(12), 53–56 (2003)
W3C: Web Services Definition Language (2002), http://www.w3.org/TR/wsdl
W3C: Platform for Privacy Preferences (P3P) Project (2006), http://www.w3.org/P3P/
Wahlster, W.: Resource-adaptive interfaces to hybrid navigation systems (keynote talk). In: De Bra, P., Brusilovsky, P., Conejo, R. (eds.) AH 2002. LNCS, vol. 2347, pp. 12–13. Springer, Heidelberg (2002)
Witkowski, M., Pitt, J., Fehin, P., Arafa, Y.: Indicators of the effect of agent technology on consumer loyalty. In: Stanford-Smith, B., Chiozza, E. (eds.) E-work and E-commerce. Novel solutions and practices for a global networked economy, pp. 1165–1171. IOS Press, Amsterdam (2001)
Zimmerman, J., Kurapati, K., Buczak, A., Schaffer, D., Gutta, S., Martino, J.: TV personalization system. Design of a TV show recommender engine and interface. In: Ardissono, L., Maybury, M., Kobsa, A. (eds.) Personalized Digital Television. Targeting programs to individual users, pp. 27–52. Kluwer, Dordrecht (2004)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer Berlin Heidelberg
About this chapter
Cite this chapter
Goy, A., Ardissono, L., Petrone, G. (2007). Personalization in E-Commerce Applications. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds) The Adaptive Web. Lecture Notes in Computer Science, vol 4321. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-72079-9_16
Download citation
DOI: https://doi.org/10.1007/978-3-540-72079-9_16
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-72078-2
Online ISBN: 978-3-540-72079-9
eBook Packages: Computer ScienceComputer Science (R0)