Information and Communication Technologies in Tourism 2017

1. Front Matter

   Pages i-xviii

   PDF

2. Recommender Systems and Semantic Web

   1. Front Matter

      Pages 1-1

      PDF

   2. Ontology-Based Matchmaking to Provide Personalized Recommendations for Tourists

      • Christoph Grün, Julia Neidhardt, Hannes Werthner

      Pages 3-16

   3. A Chat-Based Group Recommender System for Tourism

      • Thuy Ngoc Nguyen, Francesco Ricci

      Pages 17-30

   4. Extending the Schema.org Vocabulary for More Expressive Accommodation Annotations

      • Elias Kärle, Umutcan Simsek, Zaenal Akbar, Martin Hepp, Dieter Fensel

      Pages 31-41

   5. Reviewing Geotagging Research in Tourism

      • Elise Wong, Rob Law, Gang Li

      Pages 43-58

   6. Localization of National Tourism Organizations Websites: The Case of ETC Members

      • Emanuele Mele, Lorenzo Cantoni

      Pages 59-71

   7. Researching Individual Satisfaction with Group Decisions in Tourism: Experimental Evidence

      • Amra Delic, Julia Neidhardt, Laurens Rook, Hannes Werthner, Markus Zanker

      Pages 73-85

3. E-strategy and ICT for Innovation

   1. Front Matter

      Pages 87-87

      PDF

   2. From Floating to Leading: The Transformation of Digital Marketing Capabilities Through ICT Uptake in Tourism SMEs

      • Kirsi Meriläinen

      Pages 89-100

   3. Entrepreneurship in the Contemporary Tourism Ecosystem: The Case of Incoming Tour Operators in Taiwan

      • Alex Yang-chan Hsu, Brian King, Dan Wang, Dimitrios Buhalis

      Pages 101-113

   4. Spill-over Effects of Online Consumer Reviews in the Hotel Industry

      • Sangwon Park, Jason Li Chen

      Pages 115-127

   5. Assessing the Performance of a Tourism MOOC Using the Kirkpatrick Model: A Supplier’s Point of View

      • Jingjing Lin, Lorenzo Cantoni

      Pages 129-142

4. Smart Destinations and Big Data

   1. Front Matter

      Pages 143-143

      PDF

   2. Strategic Visitor Flows (SVF) Analysis Using Mobile Data

      • Rodolfo Baggio, Miriam Scaglione

      Pages 145-157

   3. Structural Implications of Destination Value System Networks

      • Jason L. Stienmetz, Daniel R. Fesenmaier

      Pages 159-171

   4. An Integrative Model of the Pursuit of Happiness and the Role of Smart Tourism Technology: A Case of International Tourists in Seoul

      • Jimin Lee, Hanna Lee, Namho Chung, Chulmo Koo

      Pages 173-186

   5. Big Data as Input for Predicting Tourist Arrivals

      • Wolfram Höpken, Dominic Ernesti, Matthias Fuchs, Kai Kronenberg, Maria Lexhagen

      Pages 187-199

5. Virtual and Augmented Reality

   1. Front Matter

      Pages 201-201

      PDF

   2. Measuring the Media Effects of a Tourism-Related Virtual Reality Experience Using Biophysical Data

      • Elena Marchiori, Evangelos Niforatos, Luca Preto

      Pages 203-215

This book presents state-of-the-art research into the application of information and communication technologies to travel and tourism. The range of topics covered is broad, encompassing digital marketing and social media, mobile computing and web design, semantic technologies and recommender systems, augmented and virtual reality, electronic distribution and online travel reviews, MOOC and eLearning, eGovernment, and the sharing economy. There is a particular focus on the development of digital strategies, the impact of big data, and the digital economy. In addition to the description of research advances and innovative ideas, readers will find a number of informative industrial case studies. The contents of the book are based on the 2017 ENTER eTourism conference, held in Rome. The volume will be of interest to all academics and practitioners who wish to keep abreast of the latest developments in eTourism.

• eTourism
• ICT in tourism
• digital economy
• digital marketing
• ENTER 2017
• IFITT
• travel and tourism
• mobile services
• travel information search
• social media strategies
• mobile computing
• eTourism Conference

• Institute of Tourism, HES-SO Valais-Wallis, Sierre, Switzerland

  Roland Schegg

• School of Hospitality and Tourism Management, University of Surrey, Guildford, United Kingdom

  Brigitte Stangl

Roland Schegg is a professor at the Institute of Tourism at the University of Applied Sciences and Arts of Western Switzerland/Valais (HES-SO Valais). Between 2000 and 2004 he was with the Ecole Hôtelière de Lausanne (EHL). He earned his BS from the Swiss Federal Institute for Technology (ETH) in Zurich and his PhD from the University of Geneva. His research interests lie in the field of eTourism (online distribution, eService metrics, technology adoption, web 2.0, and mobile technologies in tourism).


Brigitte Stangl holds a doctorate (August 2010) and two master’s degrees (2006, 2007) from the Vienna University of Economics and Business (WU Vienna). During her studies, she specialized in Tourism and Leisure Studies and Small Business and Entrepreneurship. Between 2006 and 2010, she undertook duties as a Research and Teaching Assistant at the Institute for Tourism and Leisure Studies, WU Vienna. From November 2010 to March 2012, she worked asa project manager at the Institute for Tourism and Leisure Research, HTW Chur, Switzerland. In May 2012, she joined the School of Hospitality and Tourism Management as a Lecturer in Tourism. Her main research interests are related to e-tourism and lie in the areas of decision support systems, web design, web 2.0, web 3D, and virtual realities. Her research is interdisciplinary, mainly relating to the fields of tourism, marketing, information systems, and psychology.

Policies and ethics