Abstract
Services are the most representative sector in developed economies due to their contribution to GDP and employment. Consulting firms are classified as part of the Knowledge Intensive Business Services (KIBS) and provide professional services to all types of organizations. Consulting firms usually innovate with their customers and suppliers in a nurturing environment for value co-creation. This environment is project-based, process-oriented and with intensive knowledge exchange among all stakeholders. Based on literature review, it has been found that despite the existence of frameworks for service innovation, none of them have specifically focused on consulting firms. Further implications on this issue are addressed for both academics and practitioners.
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This paper is produced as part of the EMJD Programme European Doctorate in Industrial Management (EDIM) funded by the European Commission, Erasmus Mundus Action 1.
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Lemus-Aguilar, I., Hidalgo, A. (2015). Innovation in Consulting Firms: An Area to Explore. In: Cortés, P., Maeso-González, E., Escudero-Santana, A. (eds) Enhancing Synergies in a Collaborative Environment. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-14078-0_38
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DOI: https://doi.org/10.1007/978-3-319-14078-0_38
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