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An Inductive Approach to Reconceptualizing and Theorizing about Digital Services

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E-Commerce and Web Technologies (EC-Web 2014)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 188))

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Abstract

We posit that academic understandings of services and service quality have reached a point in their life-cycles when the use of “umbrella constructs” is no longer productive for researchers. We pose a theoretical argument for resolving the confusion of terminology and definitions of digital services, by inductively developing a taxonomy of digital service types, using techniques such as metaphor analysis that are relevant to multiple disciplines.

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Author information

Authors and Affiliations

  1. School of Information Management, Victoria University of Wellington, 23 Lambton Quay, Pipitea Campus, P.O. Box 600, Wellington, 6140, New Zealand

    Mary Tate

  2. Semantic Technology Institute, University of Innsbruck, Technikerstraße 21a, 6020, Innsbruck, Austria

    Elfi Furtmueller

Authors
  1. Mary Tate
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  2. Elfi Furtmueller
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Editor information

Editors and Affiliations

  1. E-Business and Web Science Research Group, Universität der Bundeswehr, Neubiberg, Germany

    Martin Hepp

  2. Department of Software Engineering, Shenkar College of Engineering and Design, Ramat Gan, Israel

    Yigal Hoffner

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© 2014 Springer International Publishing Switzerland

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Tate, M., Furtmueller, E. (2014). An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. In: Hepp, M., Hoffner, Y. (eds) E-Commerce and Web Technologies. EC-Web 2014. Lecture Notes in Business Information Processing, vol 188. Springer, Cham. https://doi.org/10.1007/978-3-319-10491-1_17

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  • DOI: https://doi.org/10.1007/978-3-319-10491-1_17

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-10490-4

  • Online ISBN: 978-3-319-10491-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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