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The True Pillars of Quality Management: How to View Them

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R&D Management in the Knowledge Era

Part of the book series: Innovation, Technology, and Knowledge Management ((ITKM))

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Abstract

An excellent quality management system is vital for a manufacturing organization to enhance its competitiveness. Over the years, TQM (Total Quality Management) has become a crucial tool for the sustained growth and support of manufacturing organizations. In an increasingly competitive business environment however, developing the appropriate foundation for TQM implementation continues to challenge many organizations. A comprehensive framework for TQM implementation engages several essential pillars and associative factors. This research examines and evaluates the true pillars of quality management: creation of quality management environment, teamwork, quality control tools and techniques, supplier relationships, and customer focus. Findings suggest that factors associated with these pillars are significantly evidenced in the studied organizations.

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Author information

Authors and Affiliations

  1. Long Island, NY, USA

    Brian J. Galli

Authors
  1. Brian J. Galli
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Correspondence to Brian J. Galli .

Editor information

Editors and Affiliations

  1. Department of Engineering and Technology, Portland State University, Portland, OR, USA

    TuÄŸrul Daim

  2. Faculty of Economics & Business, University of Zagreb, Zagreb, Croatia

    Marina Dabić

  3. Ä°zmir Institute of Technology, Urla, Izmir, Turkey

    Nuri BaÅŸoÄŸlu

  4. Portland State University, Portland, OR, USA

    João Ricardo Lavoie

  5. School of Computer Science, Innovation, and Management Engineering College of Management, Long Island University (LIU), Greenvale, NY, USA

    Brian J. Galli

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Galli, B.J. (2019). The True Pillars of Quality Management: How to View Them. In: Daim, T., Dabić, M., Başoğlu, N., Lavoie, J.R., Galli, B.J. (eds) R&D Management in the Knowledge Era. Innovation, Technology, and Knowledge Management. Springer, Cham. https://doi.org/10.1007/978-3-030-15409-7_23

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