Abstract
Growing demand for enhanced features of urban living conditions influenced an outburst of Smart Cities all over the world. A Smart City adopts application of wide range of information and communication technologies and citizen-centric solutions with the goal of providing sustainable economic development and an increased quality of life. The increased quality of life is also found to be closely related with an increased customer satisfaction and overall well-being of the citizens residing in the Smart City. Although Smart City features and services may be analyzed from the perspectives of human, technology, and institutional factors, an issue of improving the quality of life may be designated as one of the most important topic in the area. The current study provides a comparative analysis of the impact of various Smart City services on the quality of life. The base for proposed Smart City services has been derived from the wide range of references ([8]; standard ISO 37120:2014; [7]). The study findings indicate that Smart Cities should continuously assess the performance of services in order to identify the ones that have the major impact on quality of life. The future research could explore in more details the relationships between Smart City services, quality of life and overall citizen satisfaction.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Johnson, M.: International Encyclopedia of the Social & Behavioral Sciences, 2nd edn, pp. 630–632 (2015)
Johnson, M.D., Gustafsson, A.: Improving Customer Satisfaction, Loyalty and Profit: an Integrated Measurement and Management System. Jossey-Bass, San Francisco (2000)
Boschmann, E., Kwan, M.: Toward socially sustainable urban transportation: progress and potentials. J. Transp. Geogr. 2(3), 138–157 (2008)
Fischer, J.M., Amekudzi, A.: Quality of life, sustainable civil infrastructure and sustainable development: strategically expanding choice. J. Urban Plann. Develop. 137(1), 29–38. American Society of Civil Engineers (2011)
Fischer, J.M., Mshadoni, M., Kennedy, A.A.: Why and how to use customer opinions: a quality-of-life and customer satisfaction-oriented foundation for performance-based decision-making. Transp. Rev. Transnational Transdisciplinary J. 34(1), 86–101 (2014)
Pham, T., Ahammad, M.: Antecedents and consequences of online customer satisfaction: a holistic process perspective. Technol. Forecast. Soc. Change. http://dx.doi.org/10.1016/j.techfore.2017.04.003 (2017)
Nam, T., Pardo, T.: Conceptualizing smart city with dimensions of technology, people, and institutions. In: The Proceedings of the 12th Annual International Conference on Digital Government Research, vol. 11, 12–15 June, College Park, MD, USA (2011)
Neirotti, P., De Marco, A., Cagliano, A., Mangano, G., Scorrano, F.: Current trends in smart city initiatives: some stylised facts. Cities 38, 25–36 (2014)
Kirpalani, V.H.: International marketing and the quality-of-life. In: Samli, A.C. (ed.) Marketing and Quality-of-life Interface, pp. 204–219. Quorum Books, New York, NY (1987)
Choi, W., Rho, M.J., Park, J., Kim, K.-J., Kwon, Y.D., Choi, I.Y.: Information system success model for customer relationship management system in health promotion centers. Health Care Inf. Res. 19(2), 110–120 (2013)
Oliver, R.L., Swan, J.E.: Equity and disconfirmation perceptions as influences on merchant and product satisfaction. J. Consum. Res. 16, 372–383 (1989)
Hollands, R.G.: Will the real smart city please stand up? City 12(3), 303–320 (2008)
Vijaykumara, S.G., Saravanakumar, M., Balamurugan, M.: Unique sense: smart computing prototype. Procedia Comput. Sci. 50, 223–228 (2015)
Giffinger, R., Gudrun, H.: Smart cities ranking: an effective instrument for the positioning of cities? ACE: Architect. City Environ. 4(12), 7–25 (2010)
Yigitcanlar, T., Velibeyoglu, K.: Knowledge-based urban development: the local economic development path of Brisbane, Australia. Local Econ. 23(3), 195–207 (2008)
Parahoo, S., Harvey, H., Radi, G.: Satisfaction of tourists with public transport: an empirical investigation in Dubai. J. Travel Tourism Mark. 31, 1004–1017 (2014)
Washburn, D., Sindhu, U., Balaouras, S., Dines, R.A., Hayes, N.M., Nelson, L.E.: Helping CIOs understand “smart city” initiatives: defining the smart city, its drivers, and the role of the CIO. Cambridge, MA: Forrester Research, Inc. Available at http://public.dhe.ibm.com/partnerworld/pub/smb/smarterplanet/forr_help_cios_und_smart_city_initiatives.pdf (2010)
Woold-Dauphinee, S.: Assessing quality of life in clinical research: from where have we come and where are we going? J. Clin. Epidemiol. 52(4), 355–363 (1999)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Aleksic, A., Ljepava, N., Ristic, M. (2019). Smart City Transportation Services, Customer Satisfaction and Impact on the Quality of Life. In: Al-Masri, A., Curran, K. (eds) Smart Technologies and Innovation for a Sustainable Future. Advances in Science, Technology & Innovation. Springer, Cham. https://doi.org/10.1007/978-3-030-01659-3_39
Download citation
DOI: https://doi.org/10.1007/978-3-030-01659-3_39
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-01658-6
Online ISBN: 978-3-030-01659-3
eBook Packages: Earth and Environmental ScienceEarth and Environmental Science (R0)