Abstract
For the purposes of this paper, we will define Maintenance “quality” as the extent to which maintenance actions lead to intended (desirable) outcomes. It is a central proposition of this paper, that maintenance quality is not currently being effectively or proactively managed. The latest research indicates that maintenance actions may be leading to desirable outcomes as little as 50% of the time. Yet most organisations have done little to actively measure, manage, or improve the quality of their maintenance activities. This paper will outline some practical actions that organisations can take to improve the quality of their maintenance activities. These include suggestions in the areas of:
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Dealing with Human Error in Maintenance,
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Maintenance Task Design, and
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Maintenance Work Instructions and Documentation
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7 References
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© 2006 CIEAM/MESA
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Dunn, A.(. (2006). Assuring Quality in Maintenance. In: Mathew, J., Kennedy, J., Ma, L., Tan, A., Anderson, D. (eds) Engineering Asset Management. Springer, London. https://doi.org/10.1007/978-1-84628-814-2_126
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DOI: https://doi.org/10.1007/978-1-84628-814-2_126
Publisher Name: Springer, London
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