Abstract
In any cost collection exercise the costs must be relevant to the topic. Therefore the importance of definitions to the collection, analysis and use of quality costs cannot be overstressed. Without clear definitions there can be no common understanding or meaningful communication on the topic of quality costing. The definition of what constitutes quality costs is by no means straightforward and there are many grey areas where good production/operations practices overlap with quality-related activities. Unfortunately there is no general agreement on a single broad definition of quality costs.
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© 1991 Barrie G. Dale and James J. Plunkett
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Dale, B.G., Plunkett, J.J. (1991). Definitions of quality costs. In: Quality Costing. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-3870-7_2
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DOI: https://doi.org/10.1007/978-1-4615-3870-7_2
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