We report on a discussion held at the Probing Experience Symposium on the topic of ‘experience related to products’. It was underlined that there are various psychological processes that ‘experience’ derives from: perception, cognition, memory, emotion, behaviour, physiology. At least for products and services, the emotional qualities of these experiences were found to be very important. There is a distinction between products as tools, which are meant to save time, and typical leisure time products, which are meant to spend time on: for the first group positive experiences are an asset and negative experience should be avoided, whereas in the second group the explicit intention is to deliver emotions, positive and negative alike.
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Westerink, J. (2008). Experience in Products. In: Westerink, J.H.D.M., Ouwerkerk, M., Overbeek, T.J.M., Pasveer, W.F., de Ruyter, B. (eds) Probing Experience. Philips Research, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-1-4020-6593-4_1
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DOI: https://doi.org/10.1007/978-1-4020-6593-4_1
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