Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement
Authors (first, second and last of 5)
Collection
Special Issue on "Social Information Systems Minitrack, HICCS 51"
A collection of articles about Social Information Systems, originally submitted for the 51st Hawaii International Conference on System Sciences. This collection includes an article on how customer-oriented marketing can be supported withartificial intlligence. Another paper is concerned with chatbots and how they cross the chasm between social and traditional enterprise systems.
Editors
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Rainer Schmidt
Hochschule München, Germany
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Rainer Alt
Universität Leipzig, Germany
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Semlin Nurcan
Université Paris, France
Articles (3 in this collection)
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How affordances of chatbots cross the chasm between social and traditional enterprise systems
Authors (first, second and last of 4)
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