Managing Developments in Education: Social-Business-Learning as Opportunity and Challenge for Corporate Learning

Abstract

The technical developments commonly referred to as Web 2.0 and mobile computing have had deep implications for organisations and the ways that they operate. These developments are usually referred to as a transformation towards Enterprise 2.0 and they have led to transformations in the ways that organisations perform key functions: how they scan the external environment; how they manage customer relations; how they provide customer services; how they collaborate internally and manage projects; and how they source ideas for innovation and competitive differentiation (Bughin et al., 2011; Google/Millward Brown, 2012; Kiron et al., 2012). While the more customer-oriented functions such as marketing and public relations have been at the forefront of these developments, they are also relevant for learning and development units within organisations and for the ways that these units provide their services: the ways that they are in dialogue with their customers in business units; the ways that they identify training and development needs; the ways that they design and deliver training services; and the ways that they monitor success.