Abstract
The transportation industry touches almost everyone, as most people fly and drive. Therefore, risk management in the industry affects most of our lives directly As with everywhere else, psychology impacts decisions made within the industry about risk and safety.
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Notes
The discussion about Southwest Airlines in this chapter draws from my previous writings. See Hersh Shefrin (2008), Ending the Management Illusion (New York: McGraw-Hill). The present book updates the history of Southwesťs maintenance lapse, an event that was just unfolding when Ending the Management Illusion went to press.
See Jack Stack (1992, 2013), The Great Game of Business: The Only Sensible Way to Run a Company (New York: Crown/Random House).
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© 2016 Hersh Shefrin
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Shefrin, H. (2016). Information Sharing Failures at Southwest Airlines, General Motors, and the Agencies That Regulate Them. In: Behavioral Risk Management. Palgrave Macmillan, New York. https://doi.org/10.1057/9781137445629_19
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DOI: https://doi.org/10.1057/9781137445629_19
Publisher Name: Palgrave Macmillan, New York
Print ISBN: 978-1-349-55420-1
Online ISBN: 978-1-137-44562-9
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