Abstract
Consumer marketing focuses on integrating sustainability principles into both marketing theory and the practical decision-making of marketing managers. This chapter examines how the complexities of sustainability issues can be integrated into marketing decisions through a systematic step-by-step approach. The steps involve an analysis of socio-environmental priorities to complement conventional consumer research; an integration of social, ethical, and environmental values into marketing strategy development; a new consumer-oriented sustainability marketing-mix to replace outmoded and producer-oriented strategies; and finally an analysis of how marketing can go beyond responding to social change to contribute to a transformation to a more sustainable society. This chapter explores answers to the fundamental problems of disruptive innovation and technologies to which most companies succumb. Accordingly, this chapter addresses theoretical perspectives associated with sustainable marketing concepts in the global marketplace, delineates the key elements and discusses the market chaos-producing factors in pursuing tactical market growth against sustainable market development.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Armstrong, J. S. (1988), Review of Alfie Kohn’s book, No Contest, Journal of Marketing, 52 (4), 131–132.
Badarcco, Jr, J. L. (1988), General Motor’s Asian Alliance, Cambridge, MA: Harvard Business School Press.
Bauer, H. H., Hammerschmidt, M., and Staat, M. (2004), Analyzing Product Efficiency: A Customer Oriented Approach, University of Mannheim, February.
Berman, B. and Thelen, S. (2004), A guide to developing and managing a well-integrated multi-channel retail strategy, International Journal of Retail & Distribution Management, 32 (3), 147–156.
Bickle, M., Buccine, R., Makela, C., and Mallette Dawn (2006), Consumers’ uniqueness in home décor: Retail channel choice behaviour, The International Review of Retail, Distribution and Consumer Research, 16 (3), 317–331.
Billington, J. (1996), Five keys to keeping your best customers, Harvard Business Publishing Newsletters, July, 01.
Charlesworth, W. R. (1996), Co-operation and competition: Contributions to an evolutionary and developmental model, International Journal of Behavioral Development, 19 (1), 25–38.
Crittenden, V. L. and Wilson, E. J. (2002), Success factors in non-store retailing: Exploring the great merchants framework, Journal of Strategic Marketing, 10 (4), 255–272.
Daghfous, A. (2004), Organizational learning, knowledge and technology transfer: A case study, Learning Organization: An International Journal, 11 (1), 67–83.
Davies, A. (2004), Moving base into high-value integrated solutions: A value stream approach, Industrial and Corporate Change, 13 (5), 727–756.
Dempster, N., Freakley, M., and Parry, L. (2001), The ethical climate of public schooling under new public management, International Journal of Leadership in Education, 4 (1), 1–12.
Denstadli, J. M., Lines, R., and Grønhaug, K. (2005), First mover advantages in the discount grocery industry, European Journal of Marketing, 39 (7–8), 872–884.
Deshpande, R. (2014), Marketing Reading: Customer Centricity, Cambridge, MA: Harvard Business School Press.
Encaoua, D. and Hollander, A. (2002), Competition policy and innovation, Oxford Review of Economic Policy, 18 (1), 63–79.
Ganesh, J. (2004), Managing customer preferences in a multi-channel environment using web services, International Journal of Retail & Distribution Management, 32 (3), 140–146.
Haanaes, K., Michael, D., Jurgens, J., and Rangan, S. (2013), Making sustainability profitable, Harvard Business Review, 91 (3), 110–115.
Hall, J. K., Daneke, G. A., and Lenox, M. J. (2010), Sustainable development and entrepreneurship: Past contributions and future directions, Journal of Business Venturing, 25 (5), 439–448.
Holliday, C. (2001). Sustainable growth, the DuPont way, Harvard Business Review, 79 (8), 129–132.
Hopkins, M. S. (2009), 8 Reasons sustainability will change management, MIT Sloan Management Review, 51 (1), 27–30.
Ibeh, K. I. N., Essam, I., and Panayides, P. M. (2006), International market success among smaller agri-food companies: Some case study evidence, International Journal of Entrepreneurial Behavior and Research, 12 (2), 85–104.
Ingenbleek, P., Debruyne, M., Frambach, R. T., and Verhallen, T. (2003), Successful new product pricing practices: A contingency approach, Marketing letters, 14 (4), 289–305.
Jindal, R. P., Reinartz, W., Krafft, M., and Hoyer, W. D. (2007), Determinants of the variety of routes to market, International Journal of Research in Marketing, 24 (1), 17–29.
Kohn, A. (1986), No Contest: The Case Against Competition, Boston, MA: Houghton Mifflin.
Krubasik, E. G. (1988), Customize your product development, Harvard Business Review, 66 (6), 46–52.
Landers-Potts, M. and Grant, L. (1997), Competitive climates, athletic skill, and children’s status in after-school recreational sports programs, Social Psychology of Education, 2 (3), 297–313.
Lee, H. H. and Kim, J. (2008), The effects of shopping orientations on consumers’ satisfaction with product search and purchases in a multi-channel environment, Journal of Fashion Marketing and Management, 12 (2), 193–216.
Levitt, T. (2004), Marketing myopia, Harvard Business Review, 82 (7), 138–149.
Liu, G. S. and Garino, G. (2001), Privatization or competition?: A lesson learnt from the Chinese, Economics of Planning, 34 (1), 37–51.
McGoldrick, P. J. and Collins, N. (2007), Multichannel retailing: Profiling the multichannel shopper, The International Review of Retail, Distribution and Consumer Research, 17 (2), 139–158.
Nicholson, M., Clarke, I., and Blakemore, M. (2002), “One brand, three ways to shop”: Situational variables and multichannel consumer behavior, The International Review of Retail, Distribution and Consumer Research, 12 (2), 131–148.
Narver, J. C., Jacobson, R. L., and MacLachlan, D. L. (2004), Responsive and proactive market orientation and new-product success, Journal of Product Innovation Management, 21 (5), 334–347.
Nunes, P. and Breene, T. (2011), Reinvent your business before it’s too late, Harvard Business Review, 89 (1), 80–87.
Pine II, B. J., Peppers, D., and Rogers, M. (1995), Do you want to keep your customers forever?, Harvard Business Review, 73 (2), 103–114.
Potter, D. (2004), Confronting low-end competition, MIT Sloan Management Review, 45 (4), 73–78.
Rajagopal (2008), Consumer response and cyclicality in new products management, Journal of Customer Behavior, 7 (2), 165–180.
Rajagopal and Rajagopal, A. (2007), Competition vs. cooperation: Analyzing strategy dilemma in business growth under changing social paradigms, International Journal of Business Environment, 1 (4), 476–487.
Rajagopal and Sanchez, R. (2005), Analysis of customer portfolio and relationship management models: Bridging managerial gaps, Journal of Business and Industrial Marketing, 20 (6), 307–316.
Samiee, S. (2008), Global marketing effectiveness via alliances and electronic commerce in business-to-business markets, Industrial Marketing Management, 37 (1), 3–8.
Seelos, C. and Mair, J. (2005), Social entrepreneurship: Creating new business models to serve the poor, Business Horizons, 48 (3), 241–246.
Tu, H. S., Kim, S. Y., and Sullivan, S. E. (2002), Global strategy lessons from Japanese and Korean business groups, Business Horizons, 45 (2), 39–46.
Verma, R. and Rajagopal (2013), Conceptualizing service innovation architecture: A service-strategic framework, Journal of Transnational Management, 18 (1), 3–22.
Vrontis, D. and Thrassou, A. (2007), A new conceptual framework for businessconsumer relationships, Marketing Intelligence & Planning, 25 (7), 789–806.
Wallace, D. W., Giese, J. L., and Johnson, J. L. (2004), Customer retailer loyalty in the context of multiple channel strategies, Journal of Retailing, 80 (4), 249–263.
Webb, J. W., Ketchen Jr, D. J., and Ireland, R. D. (2010), Strategic entrepreneurship within family-controlled firms: Opportunities and challenges, Journal of Family Business Strategy, 1 (2), 67–77.
Yan, R. (1998), Short-term results: The litmus test for success in China, Harvard Business Review, 76 (5), 61–69.
Zheng, W., Yang, B., and McLean, G. N. (2010), Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management, Journal of Business Research, 63 (7), 763–771.
Author information
Authors and Affiliations
Copyright information
© 2015 Rajagopal
About this chapter
Cite this chapter
Rajagopal (2015). Sustainable Marketing. In: The Butterfly Effect in Competitive Markets. Palgrave Macmillan, London. https://doi.org/10.1057/9781137434975_8
Download citation
DOI: https://doi.org/10.1057/9781137434975_8
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-49312-8
Online ISBN: 978-1-137-43497-5
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)