Conclusion

Abstract

This study aimed to propose and test a new theoretical and methodological approach to the investigation of intercultural interactions in workplace settings. Two frameworks were proposed as component parts of the new approach. One was the analytical framework: the Multi-Level Model (MLM) for investigating (expectations of) interactive behaviours at workplace interactive events. The other was the explanatory framework: Cultural Self Perception (CSP), for exploring the roots of cultural differences in expectations of interactive behaviours. It is argued that these two frameworks can work together to answer the ‘what’, ‘how’, and ‘why’ questions in intercultural workplace studies, and that the analytical and explanatory power of these two frameworks has been demonstrated in the case study of a problematic workplace meeting.