Skip to main content

Managing Service Delivery Networks Strategically

  • Chapter
Developments in Strategic and Public Management

Part of the book series: IIAS Series: Governance and Public Management ((GPM))

  • 245 Accesses

Abstract

The relationship between strategy and structure is one of the long-lasting, and rather controversial, topics in the strategy literature. It is also an evergreen and unresolved issue in the literature on public networks. Some authors have focused on structural characteristics of public networks (i.e., network integration and centrality and/or network governance structure) and their relationship with network performance (Kenis and Provan, 2009; Provan and Kenis, 2008; Provan and M il ward, 1995; Provan and Sebastian, 1998). Others have shed light on the criticality of strategies to manage public networks and of the mechanisms for strategy implementation and network partner interaction (Klijn et al, 2010), and have concluded that strategy matters (and matters even more than structure) in affecting public network performance (Klijn et al, 2010). However, just very few studies have investigated the possibility of an interaction effect among the above-mentioned factors.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • R. Agranoff and M. McGuire (2001) ‘Big Questions in Public Network Management Research’, Journal of Public Administration Research and Theory, 11, 3, 295–396.

    Article  Google Scholar 

  • E.M. Berman (1998) Productivity in Public and Nonprofit Organizations (London: Sage).

    Google Scholar 

  • M.M. Brown, L.J. O’Toole and J.L. Brudney (1998) ‘Implementing Information Technology in Government: An Empirical Assessment of the Role of Local Partnerships’, Journal of Public Administration Research and Theory, 8, 4, 499–525.

    Article  Google Scholar 

  • D. Crist of oli, L. Macciô and L. Pedrazzi (2013) ‘Structure, Mechanisms, and Managers in Successful Networks’, Public Management Review, (in press), doi:10.1080/14719037.2013.798025.

    Google Scholar 

  • D. Crist of oli, J. Marko vie andM. Meneguzzo (2014) ‘Governance, “Management” and Performance in Public Networks. How to Be Successful in Shared Governance Networks’, Journal of Management and Governance, 18, 77–93.

    Article  Google Scholar 

  • B. Gray (1989) Collaborating: Finding Common Ground for Multiparty Problems (San Francisco, CA: Jossey-Bass Publishers).

    Google Scholar 

  • E.T. Jennings and J.A. Ewalt (1998) ‘Interorganizational Coordination, Administrative Consolidation and Policy Performance’, Public Administration Review, 58, 5, 413–421.

    Article  Google Scholar 

  • P. Kenis and K.G. Provan (2009) ‘Towards an Exogenous Theory of Public Network Performance’, Public Administration, 87, 3, 440–456.

    Article  Google Scholar 

  • M. Kitchener, M. Beynon and C. Hanington (2002) ‘Qualitative Comparative Analysis and Public Service Research — Lessons from an Early Application’, Public Management Re\dew, 4, 4, 485–504.

    Article  Google Scholar 

  • E.H. Klijn, B. Steijn and J. Edelenbros (2010) ‘The Impact of Network Management Strategies on Outcomes in Governance Networks’, Public Administration, 88, 4, 1063–1082.

    Google Scholar 

  • J.F.M. Koppenjan and E.H. Klijn (2004) Managing Uncertainties in Networks: A Network Approach to Problem Solving and Decision Making (London: Routledge).

    Google Scholar 

  • M. Kort and E.H. Klijn (2011) ‘Public-Private Partnerships in Urban Regeneration Projects: Organizational Form or Managerial Capacity?’, Public Administration Review, 71, 4, 618–626.

    Article  Google Scholar 

  • M.P. Mandell (ed.) (2001) Getting Results through Collaboration Networks and Network Structures for Public Policy and Management (Westport: Quorum Books).

    Google Scholar 

  • M. McGuire (2002) ‘Managing Networks: Propositions on What Managers Do and Why They Do It’, Public Administration Review, 62, 5, 599–609.

    Article  Google Scholar 

  • K.J. Meier and L.J. O’Toole (2001) ‘Managerial Strategies and Behavior in Networks: A Model with Evidence from U.S. Public Education’, journal of Public Administration Research and Theory, 11, 3, 271–294.

    Article  Google Scholar 

  • K.G. Provan and P. Kenis (2008) ‘Modes of Network Governance: Structure, Management and Effectiveness’, journal of Public Administration Research and Theory, 18, 2, 229–252.

    Article  Google Scholar 

  • K.G. Provan and B.H. Milward (1995) ‘A Preliminary Theory of Inter organizational Network Effectiveness’, Administrative Science Quarterly, 40, 1, 1–33.

    Article  Google Scholar 

  • K.G. Provan and B.H. Milward (2001) ‘Do Networks Really Work? A Framework for Evaluating Public Sector Organizational Networks’, Public Administration Review, 61, 4,414-423.

    Google Scholar 

  • K.G. Provan and J.G. Sebastian (1998) ‘Networks Within Networks: Service Link Overlap, Organizational Cliques, and Network Effectiveness’, Academy of Management Journal, 41, 4, 453–463.

    Article  Google Scholar 

  • C.C. Ragin (1987) The Comparative Method. Moving Beyond Qualitative and Quantitative Strategies (Berkley, CA: The University of California Press).

    Google Scholar 

  • B. Rihoux and C.C. Ragin (2009) Configurational Comparative Methods. Qualitative Comparative Analysis (QCA) and Related Techniques (London: Sage).

    Book  Google Scholar 

  • Swiss Federal Statistical Office (2010) ‘Spitex-Statistik 2009’ http://www.bfs.admin.ch/bfs/portal/de/index/themen/14 /22/publ.html?publicationID=4 204 (online publication), date accessed 9 December 2011.

  • A. Tumni, D. Cristofoli, F. Frosini and G. Nasi (2010) ‘Networking Literature about Determinants of Network Effectiveness’, Public Administration, 88, 2, 528–55.

    Google Scholar 

Download references

Authors

Editor information

Editors and Affiliations

Copyright information

© 2014 Daniela Cristofoli, Laura Macciò, Josip Marković and Marco Meneguzzo

About this chapter

Cite this chapter

Cristofoli, D., Macciò, L., Marković, J., Meneguzzo, M. (2014). Managing Service Delivery Networks Strategically. In: Joyce, P., Bryson, J.M., Holzer, M. (eds) Developments in Strategic and Public Management. IIAS Series: Governance and Public Management. Palgrave Macmillan, London. https://doi.org/10.1057/9781137336972_16

Download citation

Publish with us

Policies and ethics