Abstract
The response formats analysed so far display growth in structural complexity, as announced in the introduction to the analysis. Simple and expanded response turns observed in Chapters 3 and 4 respectively can represent, so to speak, the basic sequential developments in which responses to requests in service encounters can occur. The sequences analysed from this point on are structurally more complex because they bring into the conversation new sequences, but they also embed and combine the formats of response already analysed.
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© 2013 Cecilia Varcasia
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Varcasia, C. (2013). Insertion Sequence Followed by the Response. In: Business and Service Telephone Conversations. Palgrave Macmillan, London. https://doi.org/10.1057/9781137286185_6
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DOI: https://doi.org/10.1057/9781137286185_6
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-44919-4
Online ISBN: 978-1-137-28618-5
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