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  • Peter C. Bishop
  • Andy Hines
Chapter
  • 465 Downloads

Abstract

Surprise is an odd emotion. People like to be surprised — an unexpected visit from a friend, a gift from our spouse, a beautiful spring day. Sometimes people even pay to be surprised — at the fair or the cinema. But surprise is not a good thing at work. Being surprised means that either something that was expected to happen didn’t or something that was not supposed to happen did. It’s just not right even when the surprise is a good thing. At work, one is supposed to know what is going on and what is about to happen all the time — to know and be prepared for everything that occurs. One is not supposed to be surprised at work.

Keywords

Lead Time Risk Tolerance Black Swan Integral Future Horizon Scanning 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Peter C. Bishop and Andy Hines 2012

Authors and Affiliations

  • Peter C. Bishop
    • 1
  • Andy Hines
    • 1
  1. 1.University of HoustonUSA

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