Surprise is an odd emotion. People like to be surprised — an unexpected visit from a friend, a gift from our spouse, a beautiful spring day. Sometimes people even pay to be surprised — at the fair or the cinema. But surprise is not a good thing at work. Being surprised means that either something that was expected to happen didn’t or something that was not supposed to happen did. It’s just not right even when the surprise is a good thing. At work, one is supposed to know what is going on and what is about to happen all the time — to know and be prepared for everything that occurs. One is not supposed to be surprised at work.
KeywordsLead Time Risk Tolerance Black Swan Integral Future Horizon Scanning
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