Knowledge pull required

Abstract

Many companies we visited had already tried to introduce knowledge management programs, and at times these efforts were quite substantial. But despite management commitment and healthy budgets, these programs often floundered or failed. In each case something was missing. A vital ingredient of the knowledge management recipe had not just been left in the cupboard; it was not even on the shopping list. All these companies lacked the right cultural context that would create and nurture reciprocal trust, openness and cooperation.