The main aim of this book has been to examine the drivers of shareholder value in banking and to illustrate empirical relationships between factors that are believed to add to the wealth of bank owners. The first part of the book provides a framework for analysing shareholder value theory by discussing how shareholder value can be defined, if it can be considered a valid strategic objective for banks, how shareholder value can be measured and how it can be created. The second part presents various empirical investigations in order to measure shareholder value (using the Economic Value Added approach) and some of its drivers (such as cost and profit efficiency, productivity changes and customer satisfaction). The final part analyses the importance of these drivers in creating shareholder value and also briefly develops a new measure of bank efficiency (shareholder value efficiency).
KeywordsCustomer Satisfaction Total Factor Productivity Bank Performance European Banking Profit Efficiency
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