Abstract
The phenomenon of “virtuality” is well known in our occupational and private life, but remains rather unexplored. It is arguable what it comprises, what sort of effects it has at different levels and how one should deal with the new complexities associated with it. It is also an issue for organizational research investigating forms of virtual collaboration and work organization such as virtual teams (VTs). This chapter provides a quantifiable approach to virtuality in organizational team environments. It follows the interest in virtuality and its relation to dimensions of context, attitude, management, and team performance at the economic, social, and psychological level. The notion of VTs and a classification scheme as part of a broader framework are presented to distinguish different types and degrees of virtuality (DoV) in team environments. In addition, the chapter includes the methodology, the research framework, and design, as well as results of the quantitative and qualitative empirical phases. By integrating sociological/organizational views, relations between virtual, economical, social, psychological, contextual, and managerial forces in the VT environment are investigated. Several conclusions are highlighted in regard to theory and practical implications for the managerial level striving to combine strategic aims of sustainable social and psychological performance and operational daily business in VTs.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Aichele, C. (2006) Intelligentes Projektmanagement [Intelligent Project Management], Kohlhammer: Stuttgart.
Alioth, A. (1980) Entwicklung und Einführung alternativer Arbeitsformen. [Development and Implementation of Alternative Working Structures], Schriften zur Arbeitspsychologie XXVII, Huber: Bern.
Bell, B.S., and Kozlowski, S.W.J. (2002) A Typology of Virtual Teams. Implications for Effective Leadership, Group and Organization Management, 27 (1), 14–49.
Birchall, D., and Lyons, L. (1995) Creating Tomorrows Organization. Unlocking the Benefits of Future Work, Pitman: London.
Bortz, J., and Döring, N. (2002) Forschungsmethoden und Evaluation für Human- und Sozialwissenschaftler [Research Methods and Evaluation for Human and Social Scientists], 3rd edn, Springer: Berlin.
Bruch, H., and Kuhnert, B. (1994) Projekte als Kernelement einer ganzheitlichen Flexibilisierungsstrategie [Projects as a Core Element of an Integrated Strategy of Flexibilization], Zeitschrift für Arbeitsforschung, Arbeitsgestaltung und Arbeitspolitik, 3 (3), 220–237.
Chudoba, K.M., Wynn, E., Lu, M., and Watson-Manheim, M.B. (2005) How Virtual are We? Measuring Virtuality and Understanding its Impact in a Global Organization, Information Systems Journal, 15 (4), 279–306.
Dahme, C., and Raeithel, A. (1997) Ein tätigkeitstheoretischer Ansatz zur Entwicklung von brauchbarer Software [An Activity-Theoretical Approach to Developing Usable Software], Informatik-Spektrum, 20, 5–12.
Davidow, W.H., and Malone, S. (1992) The Virtual Corporation. Structuring and Revitalising the Corporation for the 21st Century, Harper Business: New York.
Dichanz, H. (2001) Zur Historie von Virtualität und Virtualisierung [About the History of Virtuality and Virtualization], DIE Zeitschrift für Erwachsenenbildung, 3, 40–41.
Diemers, D. (2002) Die virtuelle Triade. Cyberspace, Maschinenmensch und künstliche Intelligenz [The Virtual Triade. Cyberspace, Machine Humans and Artificial Intelligence], Haupt: Bern.
Dollhausen, K. (2001) Zur Virtualisierung von Organisationen [About the Virtualization of Organizations], DIE Zeitschrift für Erwachsenenbildung, 3, 35–37.
Duarte, D.L., and Snyder, N.T. (2001) Mastering Virtual Teams: Strategies, Tools and Techniques that Succeed, 2nd edn, Jossey-Bass: San Francisco.
Dubé, L., and Paré, G. (2004) “The Multi-faceted Nature of Virtual Teams,” in D.J. Pauleen (Ed.), Virtual Teams: Projects, Protocols and Processes, Idea Group: Hershey, pp. 1–39.
Eichmann, H., and Hermann, C. (2004) Umbruch der Erwerbsarbeit-Dimensionen von Entgrenzung der Arbeit [Change in Gainful Employment-Dimensions of the Dissolution of Work Boundaries], EAP-Diskussionspapier I.
Furst, S., Blackburn, R., and Rosen, B. (1999) Virtual Team Effectiveness: A Proposed Research Agenda, Information Systems Journal, 9, 249–269.
Gebert, D., and Rosenstiel, L.v. (1981) Organisationspsychologie: Person und Organisation [Organizational Psychology: Person and Organization], Kohlhammer: Stuttgart.
Greene, D., and Lepper, M.R. (1974) How to Turn Play into Work, Psychology Today, 8, 49–54.
Griffith, T.L., Sawyer, J.E., and Neale, M.A. (2003) Virtualness and Knowledge in Teams: Managing the Love Triangle of Organizations, Individuals, and Information Technology, MIS Quarterly, 27, 265–287.
Griffith, T.L., and Neale, M.A. (2001) Information Processing in Traditional, Hybrid, and Virtual Teams: From Nascent Knowledge to Transactive Memory, Research in Organizational Behaviour, 23, 379–421.
Guzzo, R., and Dickson, M.W. (1996) Teams in Organizations: Recent Research on Performance and Effectiveness, Annual Review of Psychology, 47, 307–338.
Halfhill, T., Sundstrom, E., Lahner, J., Calderone, W., and Nielsen, T. (2005) Group Personality Composition and Group Effectiveness: An Integrative Review of Empirical Research, Small Group Research, 36 (1), 83–105.
Haywood, M. (1998) Managing Virtual Teams: Practical Techniques for High-Technology Project Managers, Artech House: Norwood, London.
Hollensen, S. (2001) Global Marketing. A Market Responsive Approach, 2nd edn, Pearson Education: Harlow.
Hollingshead, A.B. (2003) “Communication Technologies, the Internet, and Group Rresearch,” in M.A. Hogg and R. Scott Tindale (Eds), Blackwell Handbook of Social Psychology: Group Processes, Blackwell: Oxford, pp. 557–573.
Jarvenpaa, S.L., and Leidner, D.E. (1999) Communication and Trust in Global Virtual Teams, Organization Science, 10 (6), 791–815.
Kelloway, E.K., Sivanathan, N., Francis, L., and Barling, J. (2004) “Poor Leadership,” in J. Barling, E.K. Kelloway, and M.R. Frone (Eds), Handbook of Work Stress, Sage: Thousand Oaks, CA, pp. 89–112.
Kelly, J.R. (2003) “Mood and Emotion in groups,” in M.A. Hogg and R. Scott Tindale (Eds), Blackwell Handbook of Social Psychology: Group Processes, Blackwell: Oxford, pp. 164–181.
Kirkman, B.L., and Mathieu, J.E. (2005) The Dimensions and Antecedents of Team Virtuality, Journal of Management, 31 (5), 700–718.
Kirkman, B.L., Rosen, B., Tesluk, P., and Gibson, C. (2004) The Impact of Team Empowerment on Virtual Team Performance: The Moderating Role of Face-to-face Interaction, Academy of Management Journal, 47 (2), 175–192.
König, T. (2001) Nutzensegmentierung und alternative Segmentierungsansätze: eine vergleichende Gegenüberstellung im Handelsmarketing [Segmentation of Benefits and Alternative Approaches to Segmentation: A Comparative Study in Retail Marketing], DUV/Gabler Edition Wissenschaft Wiesbaden.
Konradt, U., and Hertel, G. (2002) Management Virtueller Teams [Management of Virtual Teams], Beltz: Weinheim, Basel.
Kuruppuarachchi, P. (2006) Managing Virtual Project Teams: How to Maximize Performance, Handbook of Business Strategy, 7(1), 71–78.
Lee-Kelley, L., Crossman, A., and Cannings, A. (2004) A Social Interaction Approach to Managing the “Invisibles” of Virtual Teams, Industrial Management and Data Systems, 104 (8), 650–657.
Lipnack, J., and Stamps, J. (2000) Virtual Teams: People Working across Boundaries with Technology, John Wiley: New York.
Martins, L., Gilson, L.L., and Travis Maynard, M. (2004) Virtual Teams: What Do We Know and Where Do We Go from Here?, Journal of Management, 30 (6), 805–835.
McGrath, J.E. (1984) Groups: Interaction and Performance, Prentice Hall: Englewood Cliffs, NJ.
Menzies, H. (1999). Digital Networks: The Medium of Globalization, and the Message, Canadian Journal of Communication, 24(40), online. Available: http://www.cjc-online.ca/viewarticle.php?id=548 (accessed: 27. 04. 2007 )
Mowshowitz, A. (1986) Social Dimensions of Office Automation, Advances in Computers, 25, 335–404.
Mowshowitz, A. (2002) Virtual Organization: Toward a Theory of Societal Transformation Stimulated by Information Technology, Quorum Books: Westport, CT.
Mullen, B., and Cooper, C. (1994) The Relation Between Group Cohesiveness and Performance: An Integration, Psychological Bulletin, 115, 210–227.
Nieder, P. (1984) Die “Gesunde” Organisation: Ein Weg zu mehr “Gesundheit” [The “Healthy” Organization: A Way to More “Health”], Wilfer: Spardorf.
Palmer, J.W., and Speier, C. (1997) “A Typology of Virtual Organizations: An Empirical Study,” in J. Gupta (Ed.), Proceedings of AIS 1997, online. Available: http://virtualni-organizace.xf.cz/virtual_organizations.htm (accessed: 15.04. 2007 )
Panteli, N., and Dawson, P. (2001) Video Conferencing Systems: Changing Patterns of Business Communication, New Technology, Work and Employment, 11 (2), 88–99.
Pauleen, D.J. (2003) Leadership in a Global Virtual Team: An Action Learning Approach, Leadership and Organizational Development Journal, 24 (3), 153–162.
Pindl, T. (2002) Führen und Coachen von virtuellen Netzwerken—unabhängig von Ort und Zeit [Leading and Coaching of Virtual Networks — Independent from Location and Time], Deutscher Wirtschaftsdienst: Cologne.
Reiss, S. (2005) Extrinsic and Intrinsic Motivation at 30. Unresolved Scientific Issues, The Behavior Analyst, 28 (1), 1–14.
Rosenstiel, L.v. (1995) “Kommunikation und Führung in Arbeitsgruppen” [Communication and Leadership in Working Groups], in H. Schuler (Ed.), Lehrbuch der Organisationspsychologie, Huber: Bern, pp. 321–351.
Rosenstiel, L.v. (2000) Grundlagen der Organisationspsychologie [Foundations of Organizational Psychology], 4th edn, SchäfferPoeschel: Stuttgart.
Sandbothe, M. (2001) Das Reale im Virtuellen und das Virtuelle im Realen entdecken! [Discovering the Real in the Virtual and the Virtual in the Real!], DIE Zeitschrift für Erwachsenenbildung, 3, 17–20.
Saunders, M.N.K., Lewis, P., and Thornhill, A. (2000) Research Methods for Business Students, 2nd edn, Pearson Education: Harlow.
Schlittgen, R. (2000) Einführung in die Statistik: Analyse und Modellierung von Daten [Introduction to Statistics: Analysis and Modelling of Data], 9th edn, Oldenbourg: Munich.
Scholz, C. (2000a) Strategische Organisation-Multiperspektivität und Virtualität [Strategic Organization — Multiple Perspectives and Virtuality], 2nd rev. edn, Moderne Industrie: Landsberg/Lech.
Scholz, C. (2000b) Personalmanagement: informationsorientierte und verhaltenstheoretische Grundlagen [Human Resource Management: Information-Oriented and Behavior Theoretic Foundations], 5th rev. edn, Vahlen: Munich.
Staples, D.S., and Cameron, A.F. (2005) The Effect of Task Design, Team Characteristics, Organizational Context and Team Processes on the Performance and Attitudes of Virtual Team Members, Proceedings of HICSS’05 —Track 1, 52a.
Stevenson, W., and Weis McGrath, E. (2004) Differences between On-site and Off-site Teams: Manager Perceptions, Team Performance Management, 10 (5), 127–132.
Thiedeke, U. (2001) Fakten, Fakten, Fakten — Was ist und wozu brauchen wir Virtualität [Facts, Facts, Facts — What is Virtuality and What Do We Need it for], DIE Zeitschrift für Erwachsenenbildung, 3, 21–24.
Tjortjis, C., Dafoulas, G., Layzell, P.J., and Macaulay, L.A. (2002) A Model for Selecting CSCW Technologies for Distributed Software Maintenance Teams in Virtual Organisations, Proceedings of COMPSAC 2002, 1104–1108.
Travica, B. (1997) The Design of the Virtual Organization: A Research Model, Proceedings of AIS 1997, online Available: http://home.cc.umanitoba.ca/—btravica/pub_frameset.html (accessed: 06. 04. 2007 )
Türk, K. (1976) Grundlagen einer Pathologie der Organisation [Foundations of a Pathology of an Organization], Enke: Stuttgart.
Walther, J.B., and Bunz, U. (2005) The Rules of Virtual Groups: Trust, Liking, and Performance in Computer-mediated Communication, The Journal of Communication, 55 (4), 828–846.
Wong, S.S., and Burton, R.M. (2000) Virtual Teams: What are their Characteristics, and Impact on Team Performance?, Computational Mathematical Organization Theory, 11, 339–360.
Zhang, S., Fjermestad, J., and Tremaine, M. (2005) Leadership Styles in Virtual Team Context: Limitations, Solutions and Propositions, Proceedings of HICSS’05 — Track 1, 48c.
Copyright information
© 2008 C. Schmidt, B.K. Temple, A. McCready, J. Newman, and S.C. Kinzler
About this chapter
Cite this chapter
Schmidt, C., Temple, B.K., McCready, A., Newman, J., Kinzler, S.C. (2008). Virtuality in organizational team environments: Concept, measurement, and effects in the context of sustainable management. In: Exploring Virtuality Within and beyond Organizations. Technology, Work and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9780230593978_5
Download citation
DOI: https://doi.org/10.1057/9780230593978_5
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-29940-9
Online ISBN: 978-0-230-59397-8
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)